Customer Service Representative
hace 2 semanas
Customer Service Representative (Colombia) (Remote) Job Openings Customer Service Representative (Colombia) (Remote) About the job Customer Service Representative (Colombia) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team. Role Overview As a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth. Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends. What You'll Do Customer Interaction & Issue Resolution Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed Communicate clearly, empathetically, and professionally with users from diverse backgrounds Knowledge Sharing & Onboarding Assist new users with onboarding, answering first-time questions and guiding them through setup Identify knowledge gaps and contribute to internal documentation and help articles Coordinate with the core team during initial onboarding phases before transitioning to night shift coverage What We're Looking For Must-Have Experience Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred) Exceptional written communication skills in English Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work #J-18808-Ljbffr
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Booth A tiempo completoPosition: Customer Service Representative Location: Remote (Work from Home) Schedule: Monday to Friday – U.S. business hours (following U.S. calendar) Equipment Provided: Company computer About the Role: We are looking for a proactive and reliable Customer Service Representative to support a U.S.-based company that offers residential and commercial...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Graymont A tiempo completoCustomer Service Representative Full-Time, Permanent Location BC, AB, SK Graymont is seeking a Customer Service Representative to ensure exceptional customer experiences through effective coordination and communication. Reporting to the Customer Service Manager, the role involves supporting customer relationships, processing orders accurately, maintaining...
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Bilingual Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Emma of Torre.ai A tiempo completoOverview I’m helping CGX Virtual Solutions find a top candidate to join their team full-time for the role of Bilingual Customer Service Representative . Will support service operations by coordinating customers and schedules in a stable long-term role Compensation Hidden Location Remote: Colombia Mission of CGX Virtual Solutions "CGX Virtual Solutions is a...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Opus A tiempo completoOverview Job Title: Customer Service Representative — Bogota About the job We are seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person. Responsibilities Respond to customer...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Somewhere A tiempo completoThe ideal candidate loves talking to people and proactively solving problems! You will be responsible for making customers happy! You will work remotely for a growing US based business and earn US Dollars! Our clients include service businesses, manufacturing companies, real estate companies, private equity firms, tech companies, e-commerce companies and...
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Travel Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Prestige Travel Agency by Mich A tiempo completoTravel Customer Service Representative (Remote) Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless,...
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Travel customer representative
hace 2 semanas
WorkFromHome, Colombia Getaway Travel Agency A tiempo completoAbout the job Travel customer representative Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients. Role Description This is a...
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Customer Service Representative – Classic
hace 2 semanas
WorkFromHome, Colombia Somewhere A tiempo completoCustomer Service Representative – Classic & Muscle Car Parts Join to apply for the Customer Service Representative – Classic & Muscle Car Parts role at Somewhere . This is a remote role for someone passionate about classic American cars and automotive parts. You will assist customers, including collectors and restoration professionals, in finding the...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Bionic Talent A tiempo completoOverview About the client: Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects. What...
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(Remote) Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Spring Financial A tiempo completoOverview (Remote) Customer Service Representative — Remote position open to candidates in Bogota or Medellin. Spring Financial is a fintech company providing smart credit-building, mortgage, and lending solutions. Our team supports customers online, via text, or over the phone. Please note: English proficiency is required as the role is conducted in...
