Customer Service Representative
hace 3 días
Customer Service Representative (Colombia) (Remote) Job Openings Customer Service Representative (Colombia) (Remote) About the job Customer Service Representative (Colombia) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team. Role Overview As a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth. Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends. What You'll Do Customer Interaction & Issue Resolution Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed Communicate clearly, empathetically, and professionally with users from diverse backgrounds Knowledge Sharing & Onboarding Assist new users with onboarding, answering first-time questions and guiding them through setup Identify knowledge gaps and contribute to internal documentation and help articles Coordinate with the core team during initial onboarding phases before transitioning to night shift coverage What We're Looking For Must-Have Experience Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred) Exceptional written communication skills in English Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work #J-18808-Ljbffr
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia StellarBlue Tech A tiempo completoOverview Join to apply for the Customer Service Representative role at StellarBlue Tech . This range is provided by StellarBlue Tech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $4,800.00/yr - $8,400.00/yr The Role You will be responsible for providing high-quality support to our...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Opus A tiempo completoOverview Job Title: Customer Service Representative — Bogota About the job We are seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person. Responsibilities Respond to customer...
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(Remote) Customer Service Representative
hace 7 días
WorkFromHome, Colombia Spring Financial A tiempo completo(Remote) Customer Service Representative Join to apply for the (Remote) Customer Service Representative role at Spring Financial About Us Spring Financial is revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we’re here...
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Customer Service Representative
hace 6 días
WorkFromHome, Colombia kuubiik A tiempo completokuubiik is a global consulting company headquartered in Singapore, with operations spanning over 150 countries. Specializing in outsourcing and project-based solutions for a variety of business functions, kuubiik partners with prominent brands such as Google, TikTok, HP, and TELUS. The company offers flexible staffing models, including hourly outsourcing and...
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Customer Service Representative
hace 3 días
WorkFromHome, Colombia IFF A tiempo completoIFF — Bogota, D.C., Capital District, Colombia Customer Service Representative Are you passionate about innovation that transforms everyday products into extraordinary experiences? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Taste: Crafting...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Emapta Global A tiempo completoDeliver Trust, Clarity, and Care in Every Conversation In accounting and business services, great support builds confidence that lasts. Support meaningful financial journeys through empathy, accuracy, and reliable service. This role offers international exposure, the chance to make your mark in client support, and the opportunity to create real impact while...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia International Flavors & Fragrances Inc. A tiempo completoThis IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.Customer Service Representative page is loaded## Customer Service Representativeremote type: Hybrid Workinglocations: Bogota (Megaport),...
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Customer Service Representative
hace 4 días
WorkFromHome, Colombia Pharmbills A tiempo completoPharmbills Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Customer Service Representative role at Pharmbills Location: Bogota, Colombia (remote is possible after 3 months trial and successful completion of the tests) Ever applied for a job and felt unsure about the next steps? At Pharmbills, we believe...
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Service Representative
hace 6 días
WorkFromHome, Colombia PuzzleHR A tiempo completoJoin to apply for the Service Representative role at PuzzleHR Job Title: Employee Service Representative Location: Remote Job Summary The Employee Service Representative uses extensive knowledge and skills obtained through experience and training to assist in the development, implementation, and solutions for PuzzleHR clients. You also have the opportunity...
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Customer Service Representative
hace 2 semanas
WorkFromHome, Colombia Essity A tiempo completoCustomer Service Representative page is loaded## Customer Service Representativeremote type: Hybridlocations: Bogotá, Colombia: Medellin , Colombiatime type: Full timeposted on: Posted Todayjob requisition id: Essity **Customer Service Representative****Acerca del rol:**Garantizar la satisfacción del cliente mediante la gestión integral de pedidos y...
