Customer Service Representative
hace 3 días
Customer Service Representative (Colombia) (Remote) Job Openings Customer Service Representative (Colombia) (Remote) About the job Customer Service Representative (Colombia) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team. Role Overview As a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth. Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends. What You'll Do Customer Interaction & Issue Resolution Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed Communicate clearly, empathetically, and professionally with users from diverse backgrounds Knowledge Sharing & Onboarding Assist new users with onboarding, answering first-time questions and guiding them through setup Identify knowledge gaps and contribute to internal documentation and help articles Coordinate with the core team during initial onboarding phases before transitioning to night shift coverage What We're Looking For Must-Have Experience Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred) Exceptional written communication skills in English Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work #J-18808-Ljbffr
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Customer Service Representative
hace 6 días
WorkFromHome, Colombia Bionic Talent A tiempo completoCustomer Service Representative - 1028 - Colombia Join to apply for the Customer Service Representative - 1028 - Colombia role at Bionic Talent. 5 days ago Be among the first 25 applicants About the client: Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Opus A tiempo completoOverview Job Title: Customer Service Representative — Bogota About the job We are seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person. Responsibilities Respond to customer...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Wegochem Europe B.V. A tiempo completoCustomer Service Representative - Colombia Job Title: Customer Service Representative - Colombia Job ID: • Remote: Yes • Location: CO Remote Other Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end‑use manufacturers across...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia SAENZ-GARCIA LAW, PLLC A tiempo completoCustomer Service Representative - Remote Saenz-Garcia Law, PLLC is a dynamic and growing law firm based in the Dallas-Fort Worth metroplex, dedicated to serving the Hispanic community. As a team committed to excellence and innovation, we are seeking a Customer Service Representative to contribute to our firm’s success. The ideal candidate will be...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoCustomer Service Representative (Outbound call focused) - LATAM Join to apply for the Customer Service Representative (Outbound call focused) - LATAM role at Scale Up Recruiting Partners Location: Remote – EST schedule Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST) Type: Independent Contractor Role Overview We’re looking for a friendly,...
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WorkFromHome, Colombia Romexterra Construction - Fire & Water Restoration Services A tiempo completoDispatcher / Customer Service Representative (Remote – Colombia) Join to apply for the Dispatcher / Customer Service Representative (Remote – Colombia) role at Romexterra Construction - Fire & Water Restoration Services U.S.-Based Fire & Water Restoration Company Remote | Full-Time $5.00 – $8.00 USD per hour (DOE) Work with a U.S. company from Colombia...
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Customer Service Representative
hace 3 días
WorkFromHome, Colombia Page Mechanical Group, Inc. A tiempo completoWego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years,...
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WorkFromHome, Colombia EmergencyMD A tiempo completoDispatcher / Customer Service Representative (Remote – Colombia) U.S.-Based Fire & Water Restoration Company Remote | Full-Time $5.00 – $8.00 USD per hour (DOE) Work with a U.S. company from Colombia About Romexterra Construction Romexterra Construction Inc. is a trusted, family-owned Fire and Water Restoration company based in the United States, proudly...
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Customer Service Representative
hace 5 días
WorkFromHome, Colombia International Flavors & Fragrances Inc. A tiempo completoThis IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.Customer Service Representative page is loaded## Customer Service Representativeremote type: Hybrid Workinglocations: Bogota (Megaport),...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoCustomer Service Representative (Outbound call focused) - LATAM 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Location: Remote – EST schedule Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST) Type: Independent Contractor Role Overview We’re looking for a friendly, organized, and...
