Technical Support Specialist for Unity Game Engines

hace 2 semanas


Pereira, Risaralda, Colombia Unity A tiempo completo

At Unity, we're always looking for talented individuals to join our Technical Support team. As a Junior Developer Support Engineer, you'll be working with customers from all over the world to resolve technical issues and provide top-notch support.

What You'll Be Doing

You'll be the first point of contact for customers who need help with our game engines and development environments. This means you'll be using your problem-solving skills to investigate, research, debug, and solve integration problems, as well as interacting with internal development engineers when needed.

  • You'll be responsible for managing and prioritizing technical tickets using our Zendesk system.
  • You'll work closely with customers to understand their issues and provide effective solutions.
  • You'll profile and debug software applications as needed to identify and resolve technical issues.
What We're Looking For

We're looking for someone with strong programming skills in C++, C#, .NET, or related languages. Experience with game engines and development environments is a must, as is proficiency in written and spoken English.

  • Strong programming skills in C++, C#, .NET, or related.
  • Experience with game engines and development environments (such as Unity, Unreal, cocos2d, Godot).
  • Proficient written & spoken English.
Additional Requirements

In addition to the above requirements, we're looking for someone with a proactive attitude, strong teamwork and interpersonal skills, and a drive for results. If you have experience in software development or support, that's a big plus

  • Phenomenal teamwork and interpersonal skills.
  • Proactive attitude and drive for results.
  • Experience in software development or support.
About the Role

This is a full-time position, and we're offering a competitive salary of $85,000 - $110,000 per year, depending on experience. Relocation support is not available for this position, but we do offer a comprehensive benefits package, including health insurance, 401(k), and paid time off.



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