Developer Support Engineer

hace 3 meses

Pereira, Colombia Unity Technologies A tiempo completo

**The opportunity**

As a Developer Support Engineer, you are a key part of an outstanding 24x7 global support team that provides technical support to ensure our customers' games and their players stay online.

As the main point of contact in keeping some of the most prestigious games operational at all times, you'll be adept at responding swiftly but articulately to customer requests, solving complicated technical issues on their behalf. Taking care of customer challenges is normal for you, working to help other members of the team with particularly difficult issues.

You'll live and thrive in a live operational environment where the pace is never slow. You'll constantly work on hard problems that span multiple teams. You are adept at taking a hard customer challenge and translating that into a problem that needs to be solved, driving the issue to a resolution for your customer.

If this sounds exciting to you, and you're a technical authority with your fingers on the pulse o the latest innovative Hosting, gaming and cloud tech, we want to hear from you

**What you'll be doing**
- Ensure a detailed understanding and troubleshooting of users' needs, responding to customer requests and tickets within contractually committed SLA
- Be comfortable raising issues to relevant technical teams where vital, as well as supporting users and internal teams by assuming relevant roles within a defined incident management process
- Able to connect with third-party vendors to check, maintain or replace hardware as well as help to identify and fix network-related issues
- Work with large game publishers and studios in a one-on-one setting solving issues, often via video conferencing
- Respond to sophisticated tickets, diagnosing and performing root cause analysis on both incidents and customer-raised problems

**What we're looking for**
- Experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity
- Deep experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.)
- Be comfortable working in shift patterns of work (5 days on, 2 days off); weekend shifts, and working national holidays as part of this role
- A self-managed, responsible, and highly productive individual - known by others for getting things done right the first time
- Comfortable being part of a regular on-call rotation supporting our customers and internal teams

**You might also have**
- A keen curiosity about programming or tinkering with your own code-based projects
- Experience working as part of a global shift-orientated team with handovers of information
- Experience working in the gaming industry, ideally backend systems for online games or Unity

**Additional information**
- Relocation support is not available for this position
- International relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position

**Life at Unity**

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
- Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out _this form_ to let us know._
- This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity._

LI-SP3 #CO

  • Developer Support Engineer

    hace 4 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    We believe work is better when people are in the same physical space together. At Unity, we offer a hybrid-first approach that fosters the alignment and connectedness we get from being together while retaining the benefits of flexibility. Employees are expected to work from an office on average 3-days a week unless otherwise agreed with the company or...

  • Developer Support Specialist

    hace 3 semanas

    Perimetro Urbano Pereira, Colombia Unity A tiempo completo

    About the RoleWe are seeking a highly skilled Developer Support Specialist to join our global support team at Unity. As a key member of our team, you will play a critical role in providing technical support to our customers, ensuring their games and applications run smoothly.Key ResponsibilitiesTroubleshoot and resolve complex technical issues related to our...

  • Senior Software Engineer, Engine Support

    hace 3 días

    Pereira, Colombia Unity A tiempo completo

    Role Description The opportunity Unity Engine Support provides technical solutions to our customers’ hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems,...

  • Software Engineer, Engine Support

    hace 4 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    **The opportunity** Unity Premium Support is the bridge between our customers and our development teams. Our customers demand highly qualified engineers to keep their projects on track, and they present us with a wide variety of problems which require agile thinking and working skills. Flexibility, curiosity and diplomacy are also needed. In return, we are...

  • Senior Software Engineer, Engine Support

    hace 3 días

    Pereira, Colombia Unity Technologies A tiempo completo

    **The opportunity** Unity Engine Support provides technical solutions to our customers' hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems, which require quick...

  • Senior Software Engineer, Engine Support

    hace 4 días

    Pereira, Risaralda, Colombia Unity A tiempo completo

    Unity Engine Support RoleUnity Engine Support provides technical solutions to our customers' hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects.Key ResponsibilitiesEfficiently provide technical support and solutions...

  • Fullstack Developer

    hace 2 meses

    Pereira, Colombia Micro Talent A tiempo completo

    Micro Talent, we are a subsidiary company of an American business group called Arroyo Consulting, and we are currently in the process of recruiting for our team, specifically for the position of Fullstack Developer.Main ResponsibilitiesWork with stakeholders to clearly understand the business and technical objectives for refactor current solutions.Technical...

  • Electrical Engineer

    hace 1 semana

    Pereira, Risaralda, Colombia Efficient Power Conversion A tiempo completo

    Job Title: Applications Engineer - Motor DrivesEfficient Power Conversion is seeking an experienced Applications Engineer to join our team in Torino, Italy. As an Applications Engineer, you will play a key role in designing, guiding, and evaluating leading-edge GaN FET and GaN IC-based motor drives for various applications.Key Responsibilities:Design and...

  • Fullstack Software Engineer

    hace 3 semanas

    Pereira, Risaralda, Colombia Micro Talent A tiempo completo

    About the Role:Micro Talent, a subsidiary of Arroyo Consulting, is seeking a skilled Fullstack Developer to join our team. As a key member of our team, you will be responsible for working closely with stakeholders to understand business and technical objectives.Main Responsibilities:Collaborate with stakeholders to identify business and technical...

  • Senior Java Developer Windifferent

    hace 4 meses

    Pereira, Colombia BairesDev A tiempo completo

    WinDifferent specializes in helping businesses achieve rapid and sustainable growth through our powerful proprietary marketing system. Our data-driven solutions generate positive engagement that leads to ready-to-close opportunities, massively expanding sales pipelines and enabling companies to scale faster than the competition. As one of WinDifferent's...

  • Electrical Engineer

    hace 2 semanas

    Perimetro Urbano Pereira, Colombia Efficient Power Conversion A tiempo completo

    Job Title: Applications Engineer — Motor Drives — Torino, ItalyWe are seeking an experienced Applications Engineer to join our team in Torino, Italy. As an Applications Engineer, you will be responsible for designing, guiding, and evaluating leading-edge GaN FET and GaN IC-based motor drives in drones, robots, e-bikes, e-scooters, and electric...

  • Applications Engineer — Motor Drives — Torino, Italy

    hace 1 semana

    Pereira, Colombia Efficient Power Conversion A tiempo completo

    Applications Engineer — Motor Drives — Torino, Italy Job ID: 2056 Position Type: Full-time City: Turin area State/Province: Turin Country: Italy Job Description: EPC applications engineers (AE) are part of a world-class team designing, guiding, and evaluating leading-edge GaN FET and GaN IC-based motor drives in drones, robots, e-bikes,...

  • Senior Power Electronics Engineer

    hace 3 semanas

    Perimetro Urbano Pereira, Colombia Efficient Power Conversion A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Power Electronics Engineer to join our team at Efficient Power Conversion in Torino, Italy. As an Applications Engineer, you will play a key role in designing, guiding, and evaluating leading-edge GaN FET and GaN IC-based motor drives for various applications.Key Responsibilities:Design and support reference...

  • Software Engineer Intern

    hace 4 meses

    Pereira, Colombia Unity Technologies A tiempo completo

    We believe work is better when people are in the same physical space together. At Unity, we offer a hybrid-first approach that fosters the alignment and connectedness we get from being together while retaining the benefits of flexibility. Employees are expected to work from an office on average 3-days a week unless otherwise agreed with the company or...