Customer Success Executive, Startup América Latina

hace 2 meses


Bogotá, Colombia AIRA A tiempo completo
Descripción empresa:
AIRA es una plataforma que con IA y Behavioral Science busca eficientar el proceso de reclutamiento y selección para el área de Personas (además de quitar los sesgos y privilegiar el talento por sobre criterios arbitrarios). ¿Cómo lo logra? AIRA es capaz de rankear mil CV's en segundos identificando la experiencia profesional de los candidatos, realiza una vídeo entrevista analizando las actitudes de los candidatos, realiza pruebas psicométricas y mucho más, todo esto 100% digital desde inicio a fin Únete a la transformación

Funciones del cargo:
¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos?

AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de satisfacción de clientes.

Deberías interactuar con clientes en 8 países como por ejemplo: Mcdonalds, Grupo Falabella, Soriana entre muchos otros.

Buscamos el rol de CUSTOMER SUCCESS EXECUTIVE con las siguientes responsabilidades:

1. GESTION DE CLIENTES Y ONBOARDING:
  1. Relacionamiento con clientes (como directores, gerentes, jefes y analistas en el área de talento y tecnología), siendo la contraparte directa, responsable por gestionar toda la comunicación, coordinación de reuniones, etc. necesario para generar una alta satisfacción con AIRA.
  2. Realizar capacitaciones, onboarding a la plataforma e intervenciones a clientes sobre el uso de AIRA.
  3. Asesorar clientes para mejorar sus prácticas dentro de Recursos Humanos.
  4. Resolver dudas y/o problemas sobre la plataforma.
2. OPERACIÓN DE CLIENTES y KPIs:
  1. Monitorear los procesos de selección de los clientes asignados y orquestar intervenciones según sea necesario.
  2. Mantener registro interno de clientes a través de un software de CRM.
  3. Cumplimiento de metas e indicadores clave.
3. GESTIÓN DE SOLICITUDES Y MEJORAS:
  1. Gestionar solicitudes de clientes con el área de producto.
  2. Gestionar incidencias técnicas con el área de soporte.
Tu posible camino de desarrollo profesional sería:
Customer Success Executive, Customer Success Manager, Customer Success Lead, Customer Success Project Head.

Requisitos:
Excelentes habilidades de comunicación
Experiencia en Ventas/Atención a Clientes B2B
Experiencia en ventas/ atención de Software as a Service (SaaS)
Experiencia en gestión de proyectos de tecnología
Excel Intermedio a Avanzando (Fórmulas/Tablas Dinámicas)
Inglés y/o Portugués deseable, no excluyente (estamos abriendo nuevos mercados)

Condiciones oferta: Beneficios:
  1. Bono por cumplimiento de metas
  2. Salario 100% prestacional
  3. Bono de vacaciones US $250 por tomar más de 10 días continuos
  4. Asignación por trabajo remoto
  5. Día de cumpleaños libre
  6. Tarde libre para el cumpleaños de tus hijos
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