Customer Support Representative

hace 1 mes


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Description

This is a remote position that offers a unique opportunity to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices.

Schedule: Monday-Friday 10:30am-7pm with 30-minute Unpaid Break, Kentucky Time (8:30pm - 5am Manila Time)

Key Responsibilities:
  • Answer inbound phone calls from customers in a professional and courteous manner.
  • Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem.
  • Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction.
  • Escalate complex issues to the appropriate manager or team when necessary.
  • Document customer interactions and resolutions in our internal system.
  • Participate in ongoing training to stay current on product knowledge and best practices.
  • Collaborate with team members to share knowledge and continuously improve our support processes.
Requirements:
  • High school diploma or equivalent; post-secondary education is a plus.
  • Minimum of 2 years of customer service experience, preferably in a phone-based support role.
  • Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely.
  • Strong active listening skills and the ability to empathize with customers.
  • Proficient in basic computer and internet navigation skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
Independent Contractor Perks:
  • HMO Coverage for eligible locations.
  • Permanent work from home.
  • Immediate hiring.
  • Steady freelance job.


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Customer Support RepresentativeJob Summary:BruntWork is seeking a dedicated and proactive Customer Support Representative to service our users. The ideal candidate is confident in delivering personal, empathetic, and technical customer service through various channels, inbound/outbound emails, inbound/outbound phone calls, and chat/SMS.Key...


  • Bogotá, Bogotá D.E., Colombia RateHawk A tiempo completo

    Job Title: Customer Support RepresentativeWe are seeking a highly skilled and customer-focused Customer Support Representative to join our team at RateHawk. As a key member of our customer support team, you will be responsible for providing exceptional support to our international clients and partners via calls and emails.Key Responsibilities:Provide timely...


  • Bogotá, Bogotá D.E., Colombia Group Customer Operation Success A tiempo completo

    Job SummaryAt Group Customer Operation Success, we are seeking a highly skilled Customer Service Representative to join our team. This is a full-time, permanent position that requires a strong commitment to delivering exceptional customer service.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and chat.Respond to...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About the RoleMedtronic is seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will play a critical role in providing exceptional customer service and technical support to our customers, dealers, distributors, and sales personnel.Key ResponsibilitiesProvide expert technical advice and...


  • Bogotá, Bogotá D.E., Colombia Asurion A tiempo completo

    Customer Care and Sales RepresentativeAsurion is seeking a highly motivated and customer-focused individual to join our front-line support team as a Customer Care and Sales Representative. In this role, you will be responsible for providing exceptional customer service while selling our In-Home warranty service and other product offerings to customers on...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Customer Support RepresentativeLocation: Remote (EST Timezone)Work Schedule: Monday - Friday: This is a rotating shift schedule within our open hours of operation, which are between 9:00 AM - 9:00 PM EST.Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    {"h1": "Customer Support Representative - LATAM", "p": "At Sagan, we're on a mission to bridge the gap between global talent and US-based businesses. As a Customer Support Representative, you'll be the frontline of our customer experience, engaging with clients, addressing inquiries, and resolving issues with a seamless and positive experience throughout the...


  • Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo

    Customer Service RepresentativeNuvei is a leading fintech company that accelerates the business of clients around the world. We're looking for a Customer Service Representative to join our team and provide exceptional support to our merchants.Key Responsibilities:Answer inbound customer service and technical support calls from our merchants.Utilize...


  • Bogotá, Bogotá D.E., Colombia RateHawk A tiempo completo

    Customer Support RepresentativeRateHawk is seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our international clients and partners.Key Responsibilities:Provide timely and effective support to clients via...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Customer Service RepresentativeJob Description:We are seeking a highly skilled and multilingual customer service representative to join our team at BruntWork. As a bilingual customer service representative, you will be responsible for handling inbound customer calls, providing support through online chat, email, and video calls, and...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    About MedtronicMedtronic is a global leader in medical technology, providing innovative solutions to improve the lives of millions of people around the world.Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    This is a remote position with a flexible schedule.Schedule: Two shifts to choose from, with options for morning and afternoon hours in Miami, FL Time. Hours: 40 hours per week Break: 1 hour unpaid break Training: 1-week, 9:30am-6:30pm Miami, FL Time Role Overview: BruntWork is seeking dedicated and proactive Customer Support Agents to service our users. The...


  • Bogotá, Bogotá D.E., Colombia Zimmer Colombia A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Support Case Coordinator to join our team at Zimmer Biomet. As a key member of our customer support team, you will be responsible for assisting customer support representatives in managing and processing cases.Key ResponsibilitiesAssociate incoming images and enter data to cases.Assist...


  • Bogotá, Bogotá D.E., Colombia Sur A tiempo completo

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Customer Support SpecialistThis is a remote position that requires exceptional phone-based assistance to customers experiencing issues with their remote key devices.Key Responsibilities:Answer inbound phone calls from customers in a professional and courteous manner.Troubleshoot remote key issues by asking a series of targeted questions to identify the root...


  • Bogotá, Bogotá D.E., Colombia Egcolsas A tiempo completo

    We are seeking a dedicated and customer-focused Customer Service Representative to join our team at {company}. As a key member of our support team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key responsibilities include:Responding to...


  • Bogotá, Bogotá D.E., Colombia Zimmer Biomet A tiempo completo

    About the RoleZimmer Biomet is a global medical technology leader, and we're committed to providing mobility and renewed life to people around the world. As a Customer Support Case Matching Clerk, you'll play a vital role in supporting our talented team.Key ResponsibilitiesAssist customer support representatives in managing and processing cases.Associate...


  • Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team in Bogotá, Colombia. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.Key...


  • Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    Customer Service Representative Job Description **About the Role** We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Outplex. As a representative, you will be the face of our company, providing exceptional customer care and support to our clients. **Key Responsibilities** * Handle inbound inquiries via...


  • Bogotá, Bogotá D.E., Colombia Zimmer Biomet A tiempo completo

    About the RoleZimmer Biomet is a global leader in medical technology, and we're seeking a skilled Customer Support Case Matching Clerk to join our team. As a key member of our support services team, you'll play a vital role in ensuring the smooth operation of our customer support processes.Key ResponsibilitiesAssist customer support representatives in...