Tourhero Inc. Travel Experience Coordinator
hace 3 semanas
Company Overview
At Tourhero Inc., we're revolutionizing the way people travel by connecting them with like-minded individuals through unforgettable journeys. Our mission is to bring humans closer, one journey at a time.
Salary and Benefits
We offer an attractive salary range of $50,000 - $65,000 per annum, commensurate with experience, plus benefits that include 40 days' holiday, comprehensive health coverage, and equity in the company.
About the Role
We're seeking a skilled Travel Experience Coordinator to join our operations team. As a key member of our team, you'll be responsible for creating seamless travel experiences for our global customers.
Key Responsibilities
Transform customer briefs into exceptional travel experiences
Coordinate with operators to meticulously plan and execute trips
Collaborate with the CX team to proactively resolve and prevent customer issues
Conduct detailed consultative calls to understand and document clients' travel needs and budgets
Oversight of reservations, special requests, and payments efficiently
Fully endorse and verify detailed itineraries, ensuring all documentation is accurate and complete
Requirements
1-3 years of experience in travel, marketing, customer experience, business, or related fields
Exceptional organisational skills with a keen eye for detail
Proven ability to meet goals and KPIs within deadlines
Creative problem-solver who excels in improving processes and strategies
Capable of managing multiple tasks efficiently
Excellent verbal and written communication skills in English and Spanish
Location and Work Environment
Work from our Bogota office, with opportunities to collaborate with our teams in London and New York. We're a dog-friendly office with a vibrant culture.
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