Global Experience Manager
hace 1 semana
About TourHero Inc.
TourHero Inc. is a leading social travel platform that enables users to meet like-minded individuals through unforgettable journeys. Our mission is to bring people closer together by creating unique travel experiences.
The Role
We are seeking a skilled Global Experience Manager to join our operations team in Bogotá, Colombia. As a key member of our team, you will be responsible for creating seamless travel experiences for our global customers. Your primary duties will include coordinating trip details, ensuring customer satisfaction, and collaborating with our CX team to resolve any issues that may arise.
Key Responsibilities
- Transform customer briefs into exceptional travel experiences
- Coordinate with operators to meticulously plan and execute trips
- Collaborate with the CX team to proactively resolve and prevent customer issues
- Conduct detailed consultative calls to understand and document clients' travel needs and budgets
- Oversee reservations, special requests, and payments efficiently
- Finalise and verify detailed itineraries, ensuring all documentation is accurate and complete
- Maintain clear and efficient communication with tour heroes, travellers, and operators to foster long-lasting client relationships
Requirements
To be successful in this role, you will need 1-3 years of experience in travel, marketing, customer experience, business, or related fields. You must have exceptional organisational skills, a keen eye for detail, and proven ability to meet goals and KPIs within deadlines. You should also be a creative problem-solver who excels in improving processes and strategies, capable of managing multiple tasks efficiently, and possessing excellent verbal and written communication skills in English and Spanish.
Benefits
- Competitive salary: $40,000 - $60,000 per annum (based on experience)
- Opportunity to work with a dynamic team in a fast-paced environment
- Comprehensive health coverage
- Dog-friendly office
- 40 days holiday (including bank holidays)
- Remote working option (15 days per year)
Location
Bogota, Colombia, with offices in London, UK, and New York, USA. We offer a flexible work arrangement, allowing you to split your time between our office and remote locations. This role requires you to be available for work 4 days a week in our Bogotá office. The estimated salary range is based on your location and experience, so please adjust accordingly.
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