Customer Service Representative
hace 1 semana
The B2C Customer Service Executive plays a vital role in ensuring the success of our international student enrollment process. This position requires a highly organized and detail-oriented individual who can effectively communicate with students, field staff, and internal teams to provide exceptional customer service.
Key Responsibilities:- Process student enrollment applications from overseas and maintain accurate records in our student database.
- Generate invoices and monitor their accuracy to ensure timely payment from students.
- Establish and maintain regular communication with students and field staff to address their queries and concerns.
- Support the B2C and B2B Sales Team in Brazil to achieve sales targets for the market.
- Maintain student arrival pipelines and provide prompt advice and support to student inquiries related to visa, payment, and arrival to our schools.
- Develop strong relationships with students and colleagues across different destinations to ensure a seamless student experience.
- Provide efficient, friendly, and proactive customer service to students and school personnel.
- Continuously look for ways to improve service, response times, and quality of information.
- Take responsibility for administrative tasks, including filing, running reports, and collecting payments.
- Keep the Customer Service Team Manager informed about student status, including arrival, credit control, and finance issues.
- Bachelor's Degree or equivalent.
- Strong written and verbal communication skills.
- Exceptional organizational skills and problem-solving abilities.
- Commitment to excellence in customer service.
- Data entry skills with attention to detail.
- Ability to work independently and as a team.
- Fluency in Portuguese and English.
- 1-2 years of experience in customer service.
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Customer Service Representative
hace 5 días
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Customer Service Representative
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Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team at BruntWork. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage inbound...
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Customer Service Representative
hace 4 semanas
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Customer Service Representative
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Customer Service Representative
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Bogotá, Bogotá D.E., Colombia Sitel A tiempo completoAbout SitelSitel is a global leader in the customer experience (CX) industry, with a team of 170,000 associates across the globe. We're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and...
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Customer Service Representative
hace 1 semana
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Customer Service Representative
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Bogotá, Bogotá D.E., Colombia United Airlines A tiempo completo{"h2": "Customer Service Representative Role at United Airlines", "p": "At United Airlines, we're committed to providing exceptional customer experiences. As a Customer Service Representative, you'll be the face of our customers, crafting important connections and encouraging an environment where everyone feels welcome, valued, and respected. You'll interact...