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Client Support Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

Customer Success Engineer – Energy Components Americas Support

Location: Bogota, Colombia

Model of Work: Hybrid

Please Submit your CV/Resumé in English. Only resumes submitted in English will be considered.

About Quorum Software

Quorum Software is dedicated to connecting individuals and information throughout the energy value chain. Over the past two decades, we have pioneered software solutions for various roles within the energy sector, including gas plant accountants and pipeline operators. Our mission is to enhance the efficiency and profitability of energy operations through innovative cloud-first software and data integration.

Be a part of our legacy

As the leading provider of digital technology focused on optimizing business workflows in the energy sector, Quorum Software serves a diverse clientele, from emerging companies to major industry players. Our solutions are designed to transform operations and facilitate data-driven decision-making across the energy value chain.

Who we are looking for:

We seek individuals who thrive on challenges and excel in a fast-paced, international environment. If you are eager to contribute to a rapidly growing company that is at the forefront of oil and gas transformation, we encourage you to consider this opportunity.

What You Will Do:

  • Deliver Level 2 Application Software Support for Energy Components (EC), managing Incident, Service Request, Change, and Problem Management.
  • Diagnose and resolve software application issues, ensuring compliance with Service Level Agreements (SLAs).
  • Engage in the configuration, enhancement, and testing of software modifications.
  • Assess and prioritize customer-reported issues effectively.
  • Ensure a positive customer experience through timely responses and updates.
  • Implement and support master data management solutions.
  • Integrate technical expertise with business insights to provide effective customer solutions.
  • Document all incidents thoroughly, including communications with internal and external stakeholders.
  • Mentor junior team members and share technical knowledge.
  • Collaborate with the Continuous Service Manager to enhance processes and maintain high-quality standards.
  • Adhere strictly to Service Level Agreements.
  • Work effectively with global cross-functional teams.
  • Provide after-hours on-call support for critical issues as needed.
  • Ensure the successful completion of personal and team objectives.
  • Perform additional duties as assigned.

What to Bring:

  • A bachelor's degree or equivalent in Information Technology, Computer Science, Mathematics, or a related field.
  • A minimum of 3 years of experience in solution support or implementation.
  • Proficiency in software technologies such as Java and Oracle PL/SQL in both Linux and Windows environments.
  • Strong skills in diagnosing and resolving software application issues.
  • Experience in writing monitoring and automation scripts using Perl or Shell.
  • Familiarity with Datacenter & Cloud Infrastructure services (e.g., AWS and Azure) is a plus.
  • Knowledge of ITIL concepts and their application in IT Customer Support.
  • Experience with IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc.) for managing customer engagements.
  • Proficiency in Microsoft Office applications.
  • Strong analytical and problem-solving skills.
  • Experience in the Oil and Gas industry or hydrocarbon accounting is advantageous.
  • Excellent written and verbal communication skills in English.
  • Ability to set and achieve goals while overcoming challenges.
  • A collaborative mindset and enjoyment of working in a multicultural environment.
  • Fluency in English, both written and spoken.

Additional Details

  • Background Check: Successful candidates will undergo various clearances, including Criminal History Check and Education Verification.
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required.
  • Professional Registration: Candidates may need to present their professional registration if applicable.
  • Onboarding Medical: A medical examination may be required prior to employment.

Please Submit your CV/Resumé in English. Only resumes submitted in English will be considered.

Diversity Statement : Quorum is committed to fostering a culture of diversity, equity, and inclusion. We strive to create an environment where diverse talent can thrive and contribute to our success.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department.