Service Quality Manager

Job Overview:The Service Quality Manager at Lean Solutions Group is responsible for ensuring customer expectations are met. This requires close collaboration with the Operations Department and Workforce Department to implement strategies, improve service quality, measure productivity, and standardize operating procedures.Main Responsibilities:Account...

Open to Bogotá and Barranquilla. The QA Specialist's main priority is to ensure customer expectations are met. They must work closely with the Operations Department and Workforce Department to implement strategies, improve the quality of the service, measure productivity, and standardize operating procedures. The QA Specialist must adopt a proactive...

At Softgic we work with the most talented, with those who create, with those who love what they do, with those who have 100% attitude because that's our #Coolture.Join our goal to make life easier with technology and be part of our team as a Customer Service Representative.Compensation:COP 2.8M/month.Location:Colombia, Norte Centro Historico, Barranquilla,...

Job DescriptionAt Softgic we work with the most talented, with those who create, with those who love what they do, with those who have 100% attitude because that's our #Coolture.Join our goal to make life easier with technology and be part of our team as a Customer Service Representative.Compensation:COP 2.8M/month.Location:Colombia, Norte Centro Historico,...

Barranquilla, Colombia | Posted on 03/05/2025 At Softgic we work with the most talented, with those who create, with those who love what they do, with those who have 100% attitude because that's our #Coolture. Join our goal to make life easier with technology and be part of our team as a Customer Service Representative. Compensation: COP 2.8M/month. ...

About the RoleWe are seeking an experienced Operations Manager to join our team. This key leadership position will drive operational excellence across this specific client with a concentrated focus on developing and instituting processes that improve the customer and client experience.ResponsibilitiesOversee and direct the operations for one of our most...

Quality Assurance Monitor UnifyCX is growing and we are looking for a Quality Assurance Monitor to join our motivated and ambitious team in Barranquilla, Colombia.Come be one of the pioneers at our newest locationWhat Will You Do?As a Quality Assurance Monitor, you will be responsible for evaluating and improving the performance and efficiency of call center...

UnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. Únete y sé uno de los pioneros en nuestro nuevo siteWhat Will You Do? As a Customer Service Representative, you will be responsible to act as the first...

UnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. Únete y sé uno de los pioneros en nuestro nuevo site What Will You Do? As a Customer Service Representative, you will be responsible to act as the...

**Job Summary**The Customer Service Professional will provide exceptional business and customer service support, both individually and as part of a project team. The primary focus is on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.This role will provide direct support for all...

At Lean Solutions Group, we are looking for an enthusiastic, proactive Customer Service Representative in Barranquilla who's eager to grow.If you love helping others, offering solutions, and want to work in a place where you can make a real difference, this is the role for youRequired Skills: At least 6 months of experience as a customer service...

GlowTouch Technologies is seeking an experienced Contact Center Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day activities of the management team, ensuring high-quality performance and effective operations.Key ResponsibilitiesOversight and direction of the management team to ensure...

At Lean Solutions Group, we are looking for an enthusiastic, proactive Customer Service Representative in Barranquilla who's eager to grow. If you love helping others, offering solutions, and want to work in a place where you can make a real difference, this is the role for you Required Skills: At least 6 months of experience as a customer service...

Operations Manager Job SummaryWe are looking for an experienced Operations Manager to join our team. As an Operations Manager, you will oversee and direct the operations for one of our most complex clients. You will directly oversee the management team to ensure high-quality performance and effective operations.Key ResponsibilitiesPlan and organize...

Job Summary The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming...

About the Role:The Quality Assurance Specialist at Lean Solutions Group is responsible for ensuring the quality of services delivered to customers. This includes developing and implementing quality improvement plans, conducting quality reviews, and maintaining accurate records of quality performance.Main Responsibilities:Quality Planning: Develop and...

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations. Produce solid and effective strategies based on accurate and...

Job Description:Auxis LLC is looking for a dedicated Business Support Analyst to provide professional business and customer service support to our clients. The successful candidate will work closely with the customer service team to deliver high-quality support, ensuring that customers receive the best possible experience. This is an excellent opportunity...

Scale Up Recruiting Partners is looking for a highly motivated Reddit Content Manager to help shape and execute successful content strategies on the platform. As a key member of our team, you will be responsible for creating, scheduling, and publishing compelling content across multiple subreddits.About the Role:Create and schedule high-quality content that...

Job DescriptionThe Operations Manager will oversee and direct the operations for one of our most complex clients. They will directly oversee the management team to ensure high-quality performance and effective operations. The OM will serve our customers through the development and implementation of the best call center methods and procedures.Key...