Customer Service Representative

hace 5 días


Barranquilla, Atlántico, Colombia Softgic A tiempo completo

Barranquilla, Colombia | Posted on 03/05/2025

At Softgic we work with the most talented, with those who create, with those who love what they do, with those who have 100% attitude because that's our #Coolture. Join our goal to make life easier with technology and be part of our team as a Customer Service Representative.

Compensation: COP 2.8M/month.

Mission of Softgic: In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:

  • Deliver quality products and services.
  • Achieve the satisfaction of our internal and external clients.
  • Encourage in our team the importance of training to grow professionally and personally through development plans.
  • Comply with the applicable legal and regulatory requirements.
  • Promote continuous improvement of the quality management system.

What makes you a strong candidate:

  • You are proficient in customer service, multitasking, and typing.

Responsibilities: We are looking for a professional Customer Service Representative with patience, responsibility, and a genuine passion for providing a quality customer experience. The CSR is responsible for developing relationships between our clients, service technicians, and operations. We are looking for problem-solvers who enjoy working independently and as part of a team, and are looking to start a professional career.

Requirements

Soft Skills:

  • Kind, empathetic, and polite with clients.
  • Excellent communication and interpersonal skills.
  • Emotional intelligence to handle stressed customers.

Hard Skills:

  • Proficient with technology.
  • Ability to type more than 40 words per minute.
  • Previous experience in customer service and knowledge of CRM systems is highly valued.

Job benefits for full-time members:

  • We're certified as a Great Place to Work.
  • Opportunities for advancement and growth.
  • Paid time off.
  • Formal education and certifications support.
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