Customer Growth Executive
hace 7 días
As a Customer Growth Executive at Infobip Ltd, you will be responsible for building and maintaining strong relationships with existing clients, understanding their business needs, and ensuring their satisfaction and retention. You will also be accountable for coordinating activities with internal cross-functional teams to retain existing business and explore new business opportunities.
Key Responsibilities- Client Relationship Management: Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth. This includes regular meetings, sharing Infobip's strategy and roadmap, and helping position against competitors.
- Customer Support: Serve as a focal point for customers when it comes to meeting customer's business and technical expectations. This includes technical escalations, services/product adoption, communicating customer feedback and ideas to the Product team, and coordinating different teams to best serve the customers.
- Client Onboarding: Understand client's structure and processes around choosing/implementing new solutions. Ensure successful client account set-up and collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope.
- Business Growth: Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients. This includes interactions, revenue, gross profit, and other values related to type, services used, and customer size, cross-sell & up-sell activities of products/services, managing RFPs, and price negotiations.
- Revenue Assurance: In cooperation with Revenue Assurance, monitor and take actions to minimize health risks. Actively involved in ensuring financial collections and netting.
- Traffic Analysis: Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP.
- New Business Opportunities: Identify and pursue opportunity for any new sale (traffic, destination, service, product).
- Language Skills: Advanced English level is required.
- Industry Experience: Industry experience highly preferred, understanding of SaaS and CPaaS solutions.
- Teamwork: Prior experience working with Revenue Assurance, Purchasing, and technical teams.
- Sales Experience: Full cycle sales experience.
- Account Management: Strong experience in Account Management - building and maintaining relationships.
- Product Knowledge: Product knowledge and/or knowledge of our competitors.
- Interpersonal Skills: Ability to interact with all levels of the organization.
- Team Player: Team player with strong interpersonal/communication skills.
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