Corporate Training Manager
hace 4 días
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies, helping its clients represent, protect, and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. With a presence in twenty-three locations across twelve countries, TaskUs takes pride in its inclusive environment and positive impact on the community.
We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances.
What We OfferAt TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Whether you're looking to advance your skills or explore new opportunities, we offer a supportive and dynamic work environment that fosters growth and development.
Job Description: Learning Experience ManagerThe Learning Experience Manager will be responsible for overseeing the development, implementation, and evaluation of training programs. This individual will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training.
Key Responsibilities:
- Design and develop training programs that meet the needs of our team members and future leaders
- Coordinate the onboarding process for new training staff
- Conduct interviews and assessments for new training staff
- Monitor and evaluate training effectiveness
- Provide coaching and mentoring to training staff
- Develop and maintain training methodologies and standards
- Collaborate with cross-functional teams to design and deliver training programs
To be successful in this role, you should possess the following qualifications:
- Five years of training experience
- Two years of management experience
- Two years of BPO Experience
- Strong written and verbal communication skills
- Strong coaching and mentoring skills
- Strong will to learn and adapt to quick change
- Proficient in Microsoft Office and Google Suite applications required
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