Learning Experience Manager

hace 2 semanas

Barranquilla, Atlántico, Colombia Humanly (humanly) A tiempo completo

Posted 3 days ago

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Position: Learning Experience Manager

The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to:

  1. Maintain Training Schedule for Colombia and Mexico Sites to ensure transparency with other departments.
  2. Update all Spreadsheets for rosters for Colombia and Mexico Team as employees are added or deleted.
  3. Create Seats for New Training Staff, including updated job descriptions, duties, and pay ranges.
  4. Interview for New Training Staff, including interview questions regarding skillset and culture.
  5. Onboard Training Staff with a complete overview of TaskUs culture and Job Expectations.
  6. Set Job Expectations with Training Staff, including all policies and procedures for training staff.
  7. Grade Training Staff on Training Skill Sets, where KPIs are assessed and measured.
  8. Develop Training Staff and Leadership with education and certifications in the area of continued education.
  9. Observe Training Staff during training classes to maintain excellence in performance.
  10. Provide Positive and Constructive Feedback for coaching and mentoring each trainer for improvements and praise.
  11. Provide KPIs and standards for each quarter for Training Staff, setting goals for each trainer quarterly.
  12. Provide tools/resources to assist in excellent training material creation.
  13. Document information on each Training Staff Member, maintaining electronic records.
  14. Receive and analyze training evaluation forms for each class to identify trends and patterns for improvement.
  15. Create and maintain training methodologies for the department to enhance the training experience.
  16. Develop training courses to further educate current employees for possible higher positions.
  17. Maintain strong communication with Recruiting and Operations to co-create a strong cycle from pipeline to production.

Qualifications:

  1. Five years of training experience.
  2. Two years of management experience.
  3. Two years of BPO Experience.
  4. Strong written and verbal communication skills.
  5. Strong coaching and mentoring skills.
  6. Strong will to learn and adapt to quick change.
  7. Proficient in Microsoft Office and Google Suite applications.
  8. Strong interpersonal, conflict management, and mentoring skills.
  9. Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
  10. High energy, enthusiastic, motivational training style.
  11. Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills.

About TaskUs: TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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