Empleos actuales relacionados con Risk Operations Program Manager for Global Customer Success - Barranquilla, Atlántico - Remitly Inc.
-
Global Customer Support Expert
hace 2 semanas
Barranquilla, Atlántico, Colombia Officepartners360 A tiempo completoOfficepartners360 is seeking an experienced Global Customer Support Expert to join our team. Estimated salary: $12-$15 per hour based on location and experience. In this role, you will be responsible for delivering exceptional customer experiences through multiple communication channels.About the JobWe are looking for a skilled professional with a strong...
-
Senior Operations Director
hace 1 mes
Barranquilla, Atlántico, Colombia Sutherland Global A tiempo completoUnlock New HorizonsSutherland Global seeks a seasoned Senior Operations Director to drive business success.Estimated Salary: $85,000 - $115,000 per annum.About UsWe're a leader in AI, automation, cloud engineering, and advanced analytics. Our expertise fuels business growth for iconic brands worldwide.With over 200 patents across critical technologies, we...
-
Customer Experience Specialist
hace 2 semanas
Barranquilla, Atlántico, Colombia Solvo Global Sas A tiempo completoAbout Solvo Global Sas: We are a leading family-owned pest control company, seeking an experienced Customer Service Representative to join our team. This role offers the perfect opportunity for a professional looking to start their career path in customer service.About the Role: As a Customer Service Representative, you will be responsible for developing...
-
Global Pest Control Service Expert
hace 1 mes
Barranquilla, Atlántico, Colombia Solvo Global Sas A tiempo completoJob Overview">We are seeking a professional Pest Control Service Expert with patience, accountability, and a genuine passion for providing a quality customer experience.">The role is responsible for developing the relationships between our customers, service technicians, and operations. Looking for problem solvers, who enjoy working independently and as a...
-
Senior Cybersecurity Operations Lead
hace 2 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob DescriptionAuxis is seeking an experienced Senior Cybersecurity Operations Lead to oversee the management and support of our Security Operations Center (SOC) team.About AuxisAuxis is a global company that provides specialized services to clients across various industries. We are committed to delivering high-quality solutions that meet the evolving needs...
-
Business Operations Assistant
hace 2 semanas
Barranquilla, Atlántico, Colombia Sutherland Global A tiempo completoCompany Overview: Sutherland Global is a dynamic and driven organization. At our company, we thrive on creating an environment that fosters personal growth and professional development. Our team comprises strategic-thinking individuals who strive to deliver exceptional results.Job Summary: We are seeking a detail-oriented Business Operations Assistant to...
-
Food and Beverage Operations Manager
hace 6 días
Barranquilla, Atlántico, Colombia Marriott International A tiempo completoJob DescriptionWe are seeking a highly motivated and experienced Food and Beverage Operations Manager to join our team at Marriott International.Key ResponsibilitiesCreate a positive work environment that fosters motivation, empowerment, and teamwork among staff members.Provide exceptional customer service to all employees and guests, responding promptly to...
-
Accounting Operations Manager
hace 4 semanas
Barranquilla, Atlántico, Colombia People Working Corp A tiempo completoJob Summary:We are seeking an experienced Accounting Operations Manager to oversee the day-to-day operations of our accounting department. This role is responsible for managing the general ledger, accounts payable, accounts receivable, and payroll functions.About People Working Corp:People Working Corp is a leading organization in the industry, committed to...
-
Global Logistics Agent
hace 1 mes
Barranquilla, Atlántico, Colombia Solvo Global A tiempo completoThe Bilingual Logistic Agent is a specialized role at Solvo Global. We manage towing and roadside service requests from our Service Partners. As a customer service representative, you play a critical role in serving our Service Providers. Your ability to work efficiently and multitask is required.You will respond quickly and friendly to calls from our...
-
E-Commerce Operations Manager
hace 4 semanas
Barranquilla, Atlántico, Colombia Sellcord A tiempo completo**Overview of the Role**We are seeking a seasoned E-Commerce Operations Manager to lead our Account Specialist team. As a key member of our organization, you will be responsible for managing daily operations, ensuring task alignment, and driving team performance to meet client and company goals.About SellCordSellCord is a leading agency specializing in...
-
Logistics Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Fercam Austria GmbH A tiempo completoJob OverviewAt Fercam Austria GmbH, we are seeking an experienced Transport Operations Manager to oversee daily transport operations on assigned routes. This role involves managing pricing strategies, negotiating deals, and expanding our network by acquiring new clients.Key Responsibilities:Manage daily transport operations on assigned routes to ensure...
-
Logistics Operations Executive Director
hace 6 días
Barranquilla, Atlántico, Colombia TEEMA Solutions Group A tiempo completoOversee Logistics Business OperationsWe are seeking a seasoned Logistics Operations Executive Director to lead our logistics business operations, people, and ventures. The successful candidate will oversee the Core Logistics International BPO Division headquartered in Colombia.The ideal candidate is a strategist and leader capable of steering the company in...
-
Gerente de Clientes en Barranquilla
hace 7 días
Barranquilla, Atlántico, Colombia Grupo Cos (Customer Operation Success) A tiempo completo¿Buscas un desafío laboral emocionante y rentable en la ciudad de Barranquilla? Estamos buscando a un Gerente de Clientes para unirse a nuestro equipo dinámico y apasionado.Sobre nosotros:Nuestro equipo, Grupo Cos (Customer Operation Success), nos enfocamos en brindar soluciones innovadoras y eficaces a nuestros clientes. Somos una empresa comprometida...
-
Asistente de Nómina Senior en Solvo Global
hace 3 semanas
Barranquilla, Atlántico, Colombia Solvo Global A tiempo completoEn Solvo Global, estamos buscando personas con experiencia en cargos administrativos con un buen nivel de inglés B2-C1 para el cargo de asistente de nómina.El trabajo consiste en realizar tareas administrativas en apoyo del departamento de impuestos de nómina, incluyendo la revisión de la comunicación entre el cliente interno y externo, así como el...
-
Recruiter Excepcional para Solvo Global
hace 2 semanas
Barranquilla, Atlántico, Colombia Solvo Global A tiempo completoDescripción del Puesto:Solvo Global busca un Recruiter Excepcional para unirse a nuestro equipo dinámico. Este es un excelente oportunidad para alguien apasionado por la búsqueda y atracción de talento. Si tienes un excepcional nivel de inglés (C1), esta es tu oportunidad para destacar en Solvo Global.Detalles del Trabajo:Tipo de contrato:...
-
Human Resources Strategic Leader
hace 2 meses
Barranquilla, Atlántico, Colombia Sutherland Global A tiempo completoCompany OverviewSutherland Global, a leading organization in the BPO industry, is seeking an experienced Human Resources Strategic Leader to join its team.Estimated Salary$85,000 - $110,000 per year, based on location and experience.Job DescriptionThe Senior Human Resources Manager/HRBP will play a critical role in shaping the company's culture by developing...
-
Global Business Expansion Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia Consware A tiempo completoAbout ConswareConsware is a dynamic and innovative company that seeks to establish strong partnerships with customers and partners worldwide.We are committed to providing exceptional service and solutions that meet the evolving needs of our clients.Salary InformationThe estimated annual salary for this position ranges from $60,000 to $90,000, depending on...
-
Operations Coordinator
hace 4 semanas
Barranquilla, Atlántico, Colombia People Working Corp A tiempo completoJob Summary: We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at People Working Corp. As an Order Fulfillment Specialist, you will play a crucial role in ensuring the timely and accurate processing of customer orders.About Us: People Working Corp is a dynamic company dedicated to providing exceptional service to...
-
Customer Service Representative
hace 1 mes
Barranquilla, Atlántico, Colombia Glowtouch Llc A tiempo completoJob Title: Customer Service Representative - Experience RequiredAbout Us:UnifyCX is a global business process outsourcing company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to an international...
-
Senior Field Service Manager
hace 1 mes
Barranquilla, Atlántico, Colombia Ecolab A tiempo completoAbout the RoleWe are seeking a Senior Field Service Manager - Food Safety Specialist to join our team at Ecolab's Global Food Retail division. As a key member of our team, you will be responsible for developing and managing a territory of customers, providing them with prompt, personal, and reliable customer service.Key Responsibilities:Provide service to...
Risk Operations Program Manager for Global Customer Success
hace 1 mes
About Us: Remitly Inc. is a financial technology company that aims to transform lives with trusted services that transcend borders. We have been delivering on our promises to people who send money around the world since 2011. Our vision is to reimagine global financial services and build products that extend beyond traditional barriers to give customers access to more of the services they need, regardless of their location.
The Role: As a Risk Operations Program Manager at Remitly Inc., you will oversee customer and business outcomes across our fraud, identity, and compliance operations. You will partner with Product, Compliance, Operations, Data Science, and Engineering teams to analyze risk trends, implement solutions, and drive impactful change across our globally distributed Operations team.
Key Responsibilities:
- Lead global implementation of Risk Operations projects at scale, working closely with our rapidly growing Operations teams across multiple sites.
- Help develop and execute the global Risk Operations strategy in collaboration with senior leaders.
- Analyze risk trends, deploy interventions, and monitor their effectiveness in partnership with multiple teams.
- Maintain SOPs for all investigative processes to ensure agents are equipped to resolve issues efficiently with high customer satisfaction.
- Build training and quality materials for Risk Investigators.
- Investigate painful customer experiences, measure their impact on the business, and collaborate with stakeholders to solve problems.
- Partner with internal leaders to land change and growth projects in Operations teams.
- Manage program communications, including program strategy, priorities, and project updates.
- Collaborate with Product Management to define requirements related to operational needs.
Your Background: To be successful in this role, you should have:
- 3+ years of experience in Program Management or Operations leadership.
- A track record of driving change and communicating results to stakeholders and senior leaders.
- Experience applying root cause analysis to understand issues and develop preventative measures.
- Experience interpreting metrics, recognizing trends, and collaborating with analytics teams.
Our Offerings: At Remitly Inc., we provide competitive compensation and benefits, including:
- $85,000 - $110,000 per year, depending on your qualifications and experience.
- Site-subsidized meals.
- Transportation premium.
- Language bonus.
- Employee Stock Purchase Plan (ESPP).
- Mental Health & Family Forming Benefits.
- Private Life Insurance.
- On-site Clinic and Remitly Doctor.
- Continuous learning tools & certification programs.
- Reduced Working Hours per Week (from 48 to 40).
- Two consecutive days off.
Nondiscrimination Policy: Remitly Inc. is committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharged/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
