Senior Operations Director
hace 1 día
Sutherland Global seeks a seasoned Senior Operations Director to drive business success.
Estimated Salary: $85,000 - $115,000 per annum.
About UsWe're a leader in AI, automation, cloud engineering, and advanced analytics. Our expertise fuels business growth for iconic brands worldwide.
With over 200 patents across critical technologies, we deliver digital transformation, optimize operations, and pioneer new solutions through our seamless 'as a service' model.
Job DescriptionAs a Senior Operations Director, you'll:
- Drive Performance: Lead a team of Consultants, meeting and exceeding KPI targets.
- Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics.
- Influence Others: Coach and mentor Consultants, providing feedback and performance management.
- Keep Leadership Updated: Inform leadership on the latest trends and provide feedback to Ops Managers.
- Define Sutherland's Reputation: Drive organizational initiatives within the team.
To succeed, you'll need:
- Fluency in Portuguese.
- A minimum one year experience in BPO and team management.
- Proficiency in MS Office.
- The ability to work in a fast-paced environment.
- Strong analytical skills and communication skills.
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