Talent Acquisition Director for Consumer Brands

hace 7 días

Bogotá, Bogotá D.E., Colombia Cielo A tiempo completo
Job Summary
Cielo, the world's leading strategic Recruitment Process Outsourcing (RPO) partner, is seeking a highly experienced Senior Client Services Manager to lead our talent acquisition efforts for consumer brands in Colombia. The ideal candidate will have a minimum of five years' results-oriented leadership experience in talent acquisition or human resources, with a proven track record of delivering high-volume recruitment solutions.

About Cielo
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition. As a leader in the industry, we've been recognized for executing innovative solutions that provide business impact through numerous awards and recognitions.

About the Role
The Senior Client Services Manager will have accountability for the overall team and partnership day-to-day deliverables. They will provide leadership to the team by earning employee trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, development, and empowers decision-making. Additionally, the SCSM will successfully serve their customer by earning their trust and building strong relationships to achieve partnership goals. They will model Cielo's values and drive for team and partnership success. They will maintain a culture of operational excellence and can clearly live and articulate Cielo's 'We Become You' promise.

Responsibilities
  • Team Management:
    • Lead all recruiting operations capabilities, including sourcing, screening, and coordination functions.
    • Work with the team day-to-day to meet performance goals and objectives.
    • Maximize the use of Cielo resources to meet goals.
    • Responsible for hiring, performance management, and career development for a recruiting team of smart, highly ambitious Cielo employees in a variety of recruiting and recruiting support roles.
    • Work with the Client Services Director to develop recruiting metrics and analytics that provide insights and drive decision-making, including time to fill, aging, cost per hire, candidate, and hiring leader satisfaction surveys, recruiter productivity, source of candidate, and hire among others.
    • Provide leadership, inspiration, and coaching to the recruiting team.
    • Establish regular communications with the recruitment team, such as 1-1 meetings, team meetings with established agendas, or other regular touchpoints.
    • Drive the team to develop comprehensive, strategic hiring strategies, including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies.
    • Manage innovative programs, events, and campaigns to build candidate pipeline and drive recruiting strategy to meet hiring goals.
  • Client Relationships:
    • Showcase an extremely high level of understanding and becomes fully engrained in the client organization, including relationships with key stakeholders, organizational structure, to further demonstrate 'We Become You.'
    • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
    • Work with Client Services Director to ensure execution of Strategic Account Plans in partnership with client HR and key stakeholders.
    • Lead, develop, and deliver team meetings and partner with CSD on annual and quarterly business reviews.
    • Directly work with Recruiters and hiring leaders to foster relationships and build trust.
  • Cielo Operational Excellence:
    • Support recruitment process needs of one or more clients.
    • Responsible for Cielo-specific metric reports and P&L management.
    • Manage the budget and ensure systems are in place to track expenses.
    • Drive standardization, continuous improvement, and consistency of processes and procedures.
    • Effectively work as part of the Cielo Client Service Management team to share best practices and drive organizational initiatives.
    • Additional duties as assigned.

Qualifications
Education:
- Bachelor's degree is required. Equivalent experience may be considered.
Experience:
- Minimum of five or more years' results-oriented leadership experience in talent acquisition or human resources.
- Experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
- Experience in recruitment in consumer brands, high volume.
- Must be fluent in Portuguese and English; trilingual to include fluency in Spanish highly preferred.
- Must have experience leading teams and have proven strong client stakeholder management skills.
- Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
Estimated Salary: $60,000 - $80,000 annually.

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