Technical Service Delivery Manager
hace 2 semanas
Unlock the Future of Identity Technologies
At IDEMIA, we're on a mission to make the world a safer place through cutting-edge identity technologies. As a Technical Service Delivery Manager, you'll play a crucial role in defining our maintenance strategy, ensuring compliance with contractual frameworks, and delivering exceptional customer experiences.
Key Responsibilities:
- Develop and implement maintenance strategies to ensure timely and cost-effective delivery of services.
- Manage and execute activities within contractual frameworks, guaranteeing compliance with commitments on cost, time, and scope.
- Lead teams to ensure service levels and customer satisfaction through timely management of requirements.
- Identify opportunities to reduce costs without compromising customer experience.
Requirements:
- Upper Intermediate English Level (B2 or higher).
- Good global technical understanding of IT systems.
- Experience in resolution and SLA compliance.
- Help desk supervision experience.
- Experience in software development project management.
What We Offer:
- Extra legal bonuses.
- Health insurance.
- Life insurance.
- Food bonus.
- Vacation bonus.
- Transportation bonus.
- Udemy membership.
Join a Global Community:
At IDEMIA, you'll be part of a diverse and global community, working on cutting-edge projects that transform the world. We value diversity and welcome people from all walks of life. Apply now to be part of our team and contribute to a safer world.
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