Technical Service Delivery Manager

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Idemia A tiempo completo

Unlock the Future of Identity Technologies

At IDEMIA, we're on a mission to make the world a safer place through cutting-edge identity technologies. As a Technical Service Delivery Manager, you'll play a crucial role in defining our maintenance strategy, ensuring compliance with contractual frameworks, and delivering exceptional customer experiences.

Key Responsibilities:

  • Develop and implement maintenance strategies to ensure timely and cost-effective delivery of services.
  • Manage and execute activities within contractual frameworks, guaranteeing compliance with commitments on cost, time, and scope.
  • Lead teams to ensure service levels and customer satisfaction through timely management of requirements.
  • Identify opportunities to reduce costs without compromising customer experience.

Requirements:
  • Upper Intermediate English Level (B2 or higher).
  • Good global technical understanding of IT systems.
  • Experience in resolution and SLA compliance.
  • Help desk supervision experience.
  • Experience in software development project management.

What We Offer:
  • Extra legal bonuses.
  • Health insurance.
  • Life insurance.
  • Food bonus.
  • Vacation bonus.
  • Transportation bonus.
  • Udemy membership.

Join a Global Community:
At IDEMIA, you'll be part of a diverse and global community, working on cutting-edge projects that transform the world. We value diversity and welcome people from all walks of life. Apply now to be part of our team and contribute to a safer world.
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