IT Service Delivery Manager

hace 1 mes

Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo
Job Overview

At Endava Limited, we are harnessing technology to drive meaningful change. Our Service Delivery team ensures the delivery of our services to our clients and from our clients to their customers. We define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our operational services teams.

The Incident Manager plays a crucial role in overseeing the resolution of IT incidents, ensuring minimal disruption to business operations. This involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.

Key Responsibilities
  • Receive, log, and classify IT incidents.
  • Coordinate incident response teams, assigning tasks and monitoring progress.
  • Conduct root cause analysis to identify underlying issues.
  • Implement corrective actions to prevent recurrence.
  • Update stakeholders on incident status and resolution.
  • Identify recurring incidents and develop preventive measures.
  • Work with relevant teams to implement changes to improve system stability.
Knowledge Base Management
  • Maintain a comprehensive knowledge base of known issues and solutions.
  • Share knowledge with team members to improve response times.
Reporting
  • Generate incident reports and metrics.
  • Analyze data to identify trends and areas for improvement.
  • Work closely with the client around business continuity; participate in the planning and implementation of methods for risk management and impact analysis.
  • Participate in the definition of countermeasures and contingency arrangements that relate to the serious disruption of IT services.
  • Act as a bridge between the client and internal operation managers.
Requirements
  • 4+ years of experience.
  • Experience working in delivery of similar ITIL aligned services to SLAs.
  • Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.
  • Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.
  • Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans.
  • Excellent written and spoken English.
  • Able to write clear and articulate reports.
  • Diplomatic and able to remain calm under pressure.
  • Strong understanding of IT infrastructure and operations.
  • Experience with incident management tools and methodologies (e.g., ITIL).
  • Problem-solving and analytical skills.
  • Knowledge of scripting languages (e.g., Python, Bash) is a plus.

  • IT Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job SummaryWe are seeking a skilled IT Service Delivery Manager to oversee the resolution of IT incidents and ensure minimal disruption to business operations.This role involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.The ideal candidate will have a strong understanding of IT...

  • IT Service Delivery Manager

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    We are seeking an experienced IT Service Delivery Manager to join our team at Endava. This is a challenging and rewarding role that requires strong leadership and technical skills.As an IT Service Delivery Manager, you will be responsible for ensuring the successful delivery of our services to our clients. This includes developing client relationships,...

  • IT Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Dek Technologies A tiempo completo

    At Dek Technologies, we're harnessing technology to drive meaningful change. Our Service Delivery team ensures the delivery of our services to clients and their customers. They define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our operational services...

  • Application Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    Job Title: Application Service Delivery ManagerAt SGS, we are seeking an experienced Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. This role is responsible for ensuring the successful delivery of IT services, managing service risks, and promoting continuous improvement.Key Responsibilities:Manage service delivery...

  • Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we're looking for a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. You will define and shape the best processes and tools for the client to maintain and increase a product's...

  • Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.Key Responsibilities:Developing Client Relationships: You will develop and maintain strong relationships...

  • Application Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    Job Title: Application Service Delivery ManagerThe Application Service Delivery Manager is responsible for overseeing the lifecycle of corporate IT applications at SGS, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...

  • Service Delivery Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Service Delivery ManagerAt Endava Limited, we're harnessing technology to drive meaningful change. As a Service Delivery Manager, you'll play a crucial role in ensuring the delivery of our services to clients and their customers.Key Responsibilities:Develop and maintain strong client relationshipsContractual Management: participate in client and internal...

  • Application Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    The Application Service Delivery Manager at SGS oversees the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The manager ensures services have adequate capacity and performance by...

  • Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job OverviewAt Endava Limited, we are seeking a skilled Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients and their customers.Key Responsibilities:Develop and maintain strong relationships with clients and internal...

  • Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAbout the Role:Anthology Inc is seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a Service Delivery Manager, you will be responsible for providing exceptional customer support, project management, communication, and documentation to our customers.Key Responsibilities:Act as the...

  • Service Delivery Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    **Job Summary**As a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. Your primary goal will be to define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client...

  • Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    About the Role:We are seeking a highly skilled Service Delivery Manager to join our team at Anthology Inc. As a Service Delivery Manager, you will be responsible for providing exceptional customer support, project management, communication, and documentation to our customers.Key Responsibilities:Act as the central point-of-contact for a small set of...

  • Technical Service Delivery Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Idemia A tiempo completo

    Unlock the Future of Identity TechnologiesAt IDEMIA, we're on a mission to make the world a safer place through cutting-edge identity technologies. As a Technical Service Delivery Manager, you'll play a crucial role in defining our maintenance strategy, ensuring compliance with contractual frameworks, and delivering exceptional customer experiences.Key...

  • Process Director, IT Service Delivery

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    **Job Summary**Scotiabank is seeking a highly motivated Process Director, IT Service Delivery to join our Global Technology Enterprise Platforms team. The successful candidate will be responsible for leading the gathering and documentation of requirements for process initiatives, reporting, governance, process/product management, and championing our Change &...

  • Service Delivery Executive

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Role OverviewWe are seeking a skilled Service Delivery Manager to join our team at Endava Limited. This role will be responsible for ensuring the successful delivery of our services to clients, defining and shaping processes and tools to maintain and increase product value, and managing relationships between clients and our operational services teams.Key...

  • Service Delivery Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Dek Technologies A tiempo completo

    At Dek Technologies, we're harnessing technology to drive meaningful change. Our Service Delivery team ensures the delivery of our services to clients and from clients to their customers. They define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our...

  • Service Delivery Operations Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Description:At Lenovo, we are seeking a highly skilled Service Delivery Operations Manager to join our team. In this role, you will be responsible for delivering end-to-end services in Central America and the Caribbean, focusing on cost control and customer satisfaction.Key Responsibilities:Manage and develop authorized service centers to ensure they...

  • Senior IT Service Delivery Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Dek Technologies A tiempo completo

    Take Your Career to the Next Level at Dek TechnologiesAt Dek Technologies, we're on a mission to harness technology and drive meaningful change. With a strong focus on people-centricity, we partner with leading brands to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.As a Senior IT Service Delivery...

  • Service Delivery Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Service Delivery Role OverviewAs a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of services to our clients and their customers. This involves defining and shaping the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our operational...