IT Service Delivery Manager

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo
Job Summary

We are seeking a skilled IT Service Delivery Manager to oversee the resolution of IT incidents and ensure minimal disruption to business operations.

This role involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.

The ideal candidate will have a strong understanding of IT infrastructure and operations, as well as experience with incident management tools and methodologies.

Key Responsibilities
  • Receive, log, and classify IT incidents
  • Coordinate incident response teams, assigning tasks and monitoring progress
  • Conduct root cause analysis to identify underlying issues
  • Implement corrective actions to prevent recurrence
  • Update stakeholders on incident status and resolution
  • Identify recurring incidents and develop preventive measures
Requirements
  • 4+ years of experience in IT service delivery
  • Experience working in delivery of similar ITIL aligned services to SLAs
  • Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting
  • Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs
  • Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans
  • Excellent written and spoken English
  • Able to write clear and articulate reports
  • Diplomatic and able to remain calm under pressure
  • Strong understanding of IT infrastructure and operations
  • Experience with incident management tools and methodologies (e.g., ITIL)
  • Problem-solving and analytical skills
  • Knowledge of scripting languages (e.g., Python, Bash) is a plus

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