Incident Manager: Claims Resolution and Customer Service
hace 5 días
Role Description:
Voyager Global Mobility is seeking a skilled Incident Manager to join our team in Bogota, Colombia. The FNOL Representative is a critical role responsible for handling initial customer incidents.
Key Responsibilities:
- Incident Reporting and Data Collection: Serve as the first point of contact for customers reporting incidents. Collect comprehensive details about the incident, including date, time, location, parties involved, nature of damage, and any injuries.
- Claims Process Initiation: Accurately document claim details to initiate the claims process. Adhere to internal protocols and regulatory requirements when recording claims.
- Communication: Provide clear information to customer contacts, vendors, and internal team members.
- Triage and Prioritization: Assess incident severity and flag high-priority cases for expedited handling. Assign proper urgency levels to claims for effective processing.
- Customer Communication and Support: Respond to inbound calls, emails, and tickets related to claims and incidents. Provide clear communication to customers, explaining next steps in the claims process.
- Collaboration and Coordination: Work closely with other teams to facilitate claim resolution. Liaise with external vendors and repair shops to coordinate vehicle repairs.
- Documentation and Reporting: Maintain accurate records of customer interactions and incident reports. Document resolutions and follow-up actions for future reference.
Requirements:
- Experience: Previous experience in a customer service role, preferably in the automotive or insurance industry.
- Language Proficiency: Exceptional fluency in English is required.
- Technical Skills: Proficiency in CRM systems and Microsoft Office Suite is beneficial.
-
Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completoAbout the Company:Voyager Global Mobility is a leading provider of innovative mobility solutions. We operate a global network of branches across the United States and Latin America.Job Summary:We are seeking a skilled Customer Resolution Agent to join our team in Bogota, Colombia. The FNOL Representative is a critical role responsible for handling initial...
-
Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completoJob Description:Voyager Global Mobility is a leading provider of innovative mobility solutions. We are seeking a skilled Claims Expert to join our team in Bogota, Colombia.About the Role:The FNOL Representative is a critical role responsible for handling initial customer incidents. This position ensures accurate recording and prompt handling of claims,...
-
Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completoClaims Expert: Customer Resolution and PrioritizationOUR COMPANY:Voyager Global Mobility (VGM) is a leading provider of rideshare solutions tailored for various sectors of the mobility industry, including services for companies like Uber and DiDi and various governmental entities. With our headquarters in New York City, USA, we operate a global network of...
-
Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completoCompany Overview:Voyager Global Mobility provides rideshare solutions tailored for various sectors of the mobility industry. Our headquarters is in New York City, USA, with a global network of branches across the United States and Latin America.Job Description:We are seeking a skilled Resolution Specialist to join our team in Bogota, Colombia. The FNOL...
-
Customer Service Specialist for Wholesale Claims
hace 7 días
Bogotá, Bogotá D.E., Colombia adidas A tiempo completo**About Us**adidas Shared Services in Bogota provides high-quality services for various finance processes, including Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting, and HR Services for adidas companies located in Europe and Americas.The Claims team plays a vital role within adidas wholesale customer service....
-
Claims Resolution and Billing Expert
hace 6 días
Bogotá, Bogotá D.E., Colombia adidas A tiempo completo**Overview of the Role**As a Customer Service Specialist for Wholesale Claims at adidas, you will be responsible for managing claims and invoices, ensuring timely delivery of services, and supporting ongoing projects for technology solution implementation.**Key Responsibilities:**Manage claims and invoices, including logistic claims and defect/used...
-
Customer Service Analyst
hace 6 días
Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completoAt Johnson & Johnson,?we believe health is everything.Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...
-
Claims Professional
hace 2 días
Bogotá, Bogotá D.E., Colombia XL CATLIN A tiempo completoJob OverviewWe are seeking an experienced Claims Professional to join our team at XL CATLIN. As a Claims Specialist, you will play a critical role in handling complex claims and providing exceptional customer service.The ideal candidate will have a minimum of 5 years of relevant experience in the Reinsurance/Insurance industry, with a strong understanding of...
-
Bogotá, Bogotá D.E., Colombia WTW A tiempo completoAbout Us:Willis Towers Watson Networks is a leading provider of innovative solutions to complex business challenges. We are committed to helping our clients achieve their goals by providing exceptional service and expertise.The Job:We are seeking a seasoned Senior Customer Service and Administrative Manager to oversee our customer service operations and...
-
Insurance Claims Analyst
hace 2 días
Bogotá, Bogotá D.E., Colombia XL CATLIN A tiempo completoJob DescriptionWe are seeking a highly skilled Insurance Claims Analyst to join our team at XL CATLIN. As a Claims Specialist, you will be responsible for providing an efficient service to the business by adhering to our values and best practice procedures.The ideal candidate will have a minimum of 5 years of relevant experience in the Reinsurance/Insurance...
-
Platform Incident Manager
hace 1 semana
Bogotá, Bogotá D.E., Colombia Infobip ltd. A tiempo completoAbout Us:At Infobip, we are dedicated to providing innovative cloud communication services that enable businesses to connect with their customers across multiple channels. Our platform provides a wide range of features, including messaging, voice, and email, allowing businesses to communicate effectively with their customers.Job Description:We are seeking a...
-
Claims Resolution Professional
hace 2 días
Bogotá, Bogotá D.E., Colombia Pharmbills A tiempo completoBecome a key player in our dynamic Claims Specialist team at Pharmbills, where collaboration and problem-solving thrive!We're seeking a skilled Claims Specialist to contribute to our success by reviewing and processing healthcare insurance claims, investigating discrepancies, and maintaining open communication with stakeholders.Your expertise in analytical...
-
Sales and Operations Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia Mondelez International A tiempo completo**Job Description:**The Sales and Operations Manager - Customer Service will be responsible for managing the sales and operations function for customer service, ensuring the successful delivery of products and services to customers.**Key Responsibilities:**Manage the sales team to ensure the achievement of sales targets and customer satisfaction.Develop and...
-
Customer Service Operations Representative
hace 14 horas
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoJohnson & Johnson is a leading healthcare company seeking a talented Customer Service Operations Representative to join our team in Bogota. As a key point of contact for internal J&J functions and external parties, you will engage with the Customer & Logistics Service (CLS) and Customer Service organization.The ideal candidate will have a solid understanding...
-
Internal Customer Service Representative
hace 4 días
Bogotá, Bogotá D.E., Colombia Worldpay A tiempo completoAbout the RoleWe are seeking an experienced professional to join our Worldpay team as an Internal Customer Service Representative. In this critical position, you will serve as the primary contact for internal customer issues, working closely with the Operation team to ensure seamless support and resolution. Key responsibilities include processing internal...
-
Claims Adjuster GCoE LatAm
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Arthur J. Gallagher & Co. (AJG) A tiempo completoIntroducción Bienvenido a Gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. Con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. En Gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje, nuestra...
-
Global Risk Manager
hace 2 días
Bogotá, Bogotá D.E., Colombia XL CATLIN A tiempo completoAbout the OpportunityWe are seeking a highly skilled Global Risk Manager to join our team at XL CATLIN. As a Claims Specialist, you will be responsible for maintaining awareness of ongoing internal initiatives that could impact services within your area of responsibility.The ideal candidate will have a minimum of 5 years of relevant experience in the...
-
Technical Support Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia indrive A tiempo completoWe are seeking a talented Technical Support Specialist to join our team and support our US users.Key ResponsibilitiesManage multiple customer interactions simultaneously via chat, call, or email.Respond promptly and professionally to customer inquiries.Maintain a professional demeanor and ensure high-quality service through courteous interactions.Effectively...
-
Service Excellence Manager
hace 6 días
Bogotá, Bogotá D.E., Colombia Transsion A tiempo completoService Excellence ManagerTranssion Holdings Co., Ltd. is seeking a Service Excellence Manager to join its team. As a key member of the organization, you will be responsible for driving exceptional customer satisfaction and enhancing service standards.The ideal candidate will have a strong background in customer-facing roles, excellent communication skills,...
-
Customer Service Representative Be
hace 6 días
Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo***? PLEASE SUBMIT YOUR CV IN ENGLISH*** Customer Service Representative BE Location: Remote Department: Customer Service Reports To: Senior Customer Experience Manager Employment Type: Full-Time Role Overview: The Customer Service Representative plays a crucial role in supporting our customer operations.This role provides back-office support for order...
