Customer Service Analyst

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

At Johnson & Johnson,?we believe health is everything.
Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Business Enablement/Support All Job Posting Locations: Bogotá Distrito Capital, Colombia Job Description: The Customer Service Jr.
Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization.
The Specialist provides direct support to customers and facilitates transactional activities.
Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship.
The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues.
The CS Jr.
Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.
Key Responsibilities Responsible for order management activities including: * Scheduling deliveries and appointments * Processing orders * Order tracking and support customer inquiries for new and existing orders Responsible for invoice management activities including: * Invoicing customer sales orders * Facilitating invoice corrections * Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements Solve issues related to: Orders, Claims management, Returns management, Recall management * Interact with other areas to escalate and find solutions * Contact customer with the final solution * Propose and participate on process improvement activities.
Education Level University/Bachelor's Degree or Equivalent.
Years of Experience 1-3 Years Preferred Skills * Technical skills: MS Office, SAP, CIC * Office skills: Standard office telephone, Email, Outlook * Professional skills: Perform efficiently and effectively.
Deal with multi-source of information.
Demonstrate proficiency in written and oral communications * Language: Bilingual (Spanish, portuguese and English) Optional

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