Customer Service Operations Representative

hace 6 días

Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

Johnson & Johnson is a leading healthcare company seeking a talented Customer Service Operations Representative to join our team in Bogota. As a key point of contact for internal J&J functions and external parties, you will engage with the Customer & Logistics Service (CLS) and Customer Service organization.

The ideal candidate will have a solid understanding of J&J customer service processes, products, and their interrelationship. You will navigate key relationships and collaborate across functions, including Supply Chain, Finance, and Shared Services, to resolve customer issues.

Main Responsibilities:

  • Scheduling deliveries and appointments
  • Processing orders
  • Order tracking and support to customer inquiries for new and existing orders

You will be responsible for invoice management activities, including invoicing customer sales orders, facilitating invoice corrections, and reviewing customer billing plans. Additionally, you will liaison with Finance and other parties for credit and debit processing, and special invoicing requirements.

Your expertise will be crucial in solving issues related to Orders, Claims management, Returns management, Recall management, and interacting with other areas to find solutions.

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