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Customer Service Specialist for Wholesale Claims
hace 2 semanas
**About Us**
adidas Shared Services in Bogota provides high-quality services for various finance processes, including Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting, and HR Services for adidas companies located in Europe and Americas.
The Claims team plays a vital role within adidas wholesale customer service. This team is responsible for claim's activities such as logistic claims and invoice management tasks. The team delivers all activities in a timely manner and with the required quality. The team supports projects, including process standardization, tools implementation, and other ad hoc projects.
**Key Responsibilities:**
- Invoice management activities such as billing transmission, billing error resolution, and monitoring billing due list.
- Claims management activities such as logistic claims and defect/used product.
- Support communication with customers via all relevant channels, providing information related to claims and billing.
