Customer Success Expert

hace 3 semanas


Girardot City, Cundinamarca, Colombia Latamcent A tiempo completo

Company Overview
We are a leading technology company in Latamcent, dedicated to providing innovative solutions for our customers. Our mission is to ensure that our clients achieve maximum value from our platform.

Job Description
We are seeking an experienced Customer Success Expert to join our team. As a Customer Success Expert, you will play a crucial role in ensuring our customers' ongoing success with our solutions. Your primary focus will be to engage with customers, guide them through important platform activities, and ensure their success.
Your responsibilities will include building and maintaining strong relationships with your customers, proactively addressing customer issues and roadblocks, and driving customer outcomes. You will also work closely with internal teams to deliver a fantastic customer experience.

Required Skills and Qualifications
To succeed in this role, you will need 3+ years of relevant work experience, near-native to Native English skills, and the ability to thrive in a fast-paced environment. You should also be extremely organized, skilled in managing multiple customer relationships simultaneously, and have experience interacting with customers over phone and Zoom. Additionally, you will need to be tech-savvy or willing to learn tech skills, have attention to detail, and be available to work US East Coast hours (approximately 9am - 5pm EST).

Benefits
In return for your hard work and dedication, we offer a competitive salary of $3,300 per month, unlimited PTO, training opportunities, and a chance to grow with our company. We are committed to equal employment opportunity and are proud to be an equal-opportunity employer.



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