Customer Success Advocate
hace 3 semanas
We are seeking a highly organized and proactive Customer Success Advocate to join our team at Latamcent. This is an exciting opportunity for individuals who thrive in fast-paced environments and enjoy collaborating with cross-functional teams.
Key Responsibilities- Engage with customers, guide them through platform activities, and ensure their ongoing success.
- Become the main point of contact for customers, building strong relationships and ensuring active platform usage.
- Proactively address customer issues and roadblocks, anticipating needs and offering guidance on best practices.
- Foster trust by confidently discussing strategic elements and providing actionable advice.
- Collaborate effectively with internal teams, including product development, data engineering, and renewal experts.
- At least 3 years of relevant work experience.
- Near-native to Native English skills.
- Availability to work US East Coast hours (approximately 9am - 5pm EST).
- Experience interacting with customers over phone and Zoom.
- Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+.
- Attention to detail and tech-savviness or a willingness to learn tech skills.
- Candidates must be based in Colombia.
- Estimated monthly salary: $36000.
- Unlimited PTO, trainings, and growth opportunities.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
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