Customer Success Advocate

hace 3 semanas


Girardot City, Cundinamarca, Colombia Latamcent A tiempo completo
About the Role

We are seeking a highly organized and proactive Customer Success Advocate to join our team at Latamcent. This is an exciting opportunity for individuals who thrive in fast-paced environments and enjoy collaborating with cross-functional teams.

Key Responsibilities
  • Engage with customers, guide them through platform activities, and ensure their ongoing success.
  • Become the main point of contact for customers, building strong relationships and ensuring active platform usage.
  • Proactively address customer issues and roadblocks, anticipating needs and offering guidance on best practices.
  • Foster trust by confidently discussing strategic elements and providing actionable advice.
  • Collaborate effectively with internal teams, including product development, data engineering, and renewal experts.
Requirements
  • At least 3 years of relevant work experience.
  • Near-native to Native English skills.
  • Availability to work US East Coast hours (approximately 9am - 5pm EST).
  • Experience interacting with customers over phone and Zoom.
  • Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+.
  • Attention to detail and tech-savviness or a willingness to learn tech skills.
  • Candidates must be based in Colombia.
What's in it for you
  • Estimated monthly salary: $36000.
  • Unlimited PTO, trainings, and growth opportunities.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

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