Global Customer Experience Expert
hace 4 días
Customer Support Position:
Movate Technologies Services Limited is hiring a Global Customer Experience Expert to deliver exceptional support to our valued customers. As a key member of our team, you will be responsible for creating a positive and engaging experience through responsive communication and proactive issue resolution.
Main Responsibilities:
- Interact with customers via various channels, including phone, chat, and email, to understand their needs and provide tailored solutions
- Apply conflict resolution techniques to address customer complaints and achieve satisfaction
- Cultivate strong relationships with internal stakeholders to ensure seamless collaboration and effective escalation processes
Essential Qualifications:
- High-level proficiency in English and Portuguese languages (B2/B2+)
- At least 6 months of experience in customer service or a related field
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