Customer Support and Compliance Specialist
hace 3 días
Job Description
As a Customer Support & Compliance Specialist, you will be responsible for providing exceptional customer support and ensuring compliance with Anti-Money Laundering (AML) regulations. This role combines customer service excellence with KYC operations, playing a crucial part in maintaining a secure and positive user experience.
Customer Support Tasks
- Provide global customer support 24/7, including online chat and voice services.
- Manage back-office tickets and handle customer inquiries via email and online tools.
- Support business units with customer liaison and accurate documentation.
- Address customer complaints and special cases.
Compliance Specialist Tasks
- Verify client addresses against application forms and document the results.
- Conduct KYB screenings and provide daily or weekly updates to stakeholders.
Job Requirements
- Proficient in the English language.
- Willing to work shifts.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and teamwork spirit.
- Ability to work under pressure, strong communication skills and exceed expectations.
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