Lead - Customer Experience

Job Description The main job of a Quality Lead is to manage the productivity of QA and aid in their effectiveness.He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and working as a team, making sure each member understands company policies and guidelines.Associate Managers should possess...

Job Description The main job of a Quality Lead is to manage the productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and working as a team, making sure each member understands company policies and guidelines. Associate Managers should...

Barranquilla, Colombia | We are seeking a skilled Customer Service Representative to join our growing team.This role involves providing exceptional customer support experience through various communication channels (email, phone, chat). You will be responsible for developing an expert understanding of our platform and efficiently applying that knowledge to...

GlowTouch Technologies is looking for a results-driven Contact Center Operations Manager to join our team. As an Operations Manager, you will be responsible for planning and organizing day-to-day activities of management related to production and operations.Main ResponsibilitiesPlanning and organization of management-related activities.Clear expectations and...

As a Customer Experience Director, you will be responsible for overseeing the strategic operations of multiple accounts. This role will require strong leadership and analytical skills to drive overall performance and results.About the RoleLead teams consisting of contact center agents, team leaders, and operations managers.Develop and implement strategies to...

About GigsterGigster is a pioneering platform that empowers talented individuals to work on cutting-edge projects in software development and cloud services.We collaborate with clients from various sectors, helping them create innovative solutions and transition to the cloud. Our team of experts excels in delivering outstanding results and promoting a...

Role OverviewThis Quality Assurance Monitor role is part of our growing team in Barranquilla, Colombia. As a key contributor, you will play a vital role in ensuring the delivery of high-quality customer service by evaluating and improving the performance and efficiency of call center representatives.Main ResponsibilitiesEnhancing Customer Experience: Analyze...

Customer Support Position:Movate Technologies Services Limited is hiring a Global Customer Experience Expert to deliver exceptional support to our valued customers. As a key member of our team, you will be responsible for creating a positive and engaging experience through responsive communication and proactive issue resolution.Main Responsibilities:Interact...

About the JobWe're looking for a Customer Experience Resolution Expert to join our team at AgileEngine.Resolve critical technical issues impacting customer experience.Work closely with the team to identify and escalate recurring issues.The successful candidate will have strong problem-solving skills, attention to detail, and excellent communication skills.We...

Senior Team Lead – Chat Line of Business (LOB) Location: Barranquilla Overview: We are seeking an experienced and highly motivated Senior Team Lead to manage and optimize the Chat Line of Business for one of our global sporting goods accounts.As a strategic leader, the Senior Team Lead will oversee a team of Team Leads, drive performance improvements, and...

At UnifyCX, we believe that our team members are our greatest strength. We're seeking experienced professionals who can drive innovation and excellence in customer experience. As an employee, you'll have the opportunity to make a meaningful impact and contribute to shaping the future of customer experience.About Our TeamOur team consists of passionate...

Job Overview:The Quality Lead plays a pivotal role in ensuring the productivity and effectiveness of QA team members. This involves conducting regular auditing sessions, identifying areas for improvement, and providing actionable feedback to drive results.

Movate is committed to delivering top-tier customer experiences through our dedicated team of Customer Care Specialists. As a key member of our team, you'll play a vital role in addressing customer inquiries, providing solutions, and fostering long-term relationships. Your success will be measured by your ability to deliver exceptional service, ensure...

About the PositionAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and possess strong interpersonal skills? If so, we invite you to apply for the Sales Representative position at Allied Global.Job SummaryThis role involves working closely with clients to understand their needs and preferences,...

UnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia.Únete y sé uno de los pioneros en nuestro nuevo siteWhat Will You Do?As a Customer Service Representative, you will be responsible to act as the first point...

As a Customer Care Specialist, you will provide a world-class experience to our customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are...

UnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. Únete y sé uno de los pioneros en nuestro nuevo siteWhat Will You Do? As a Customer Service Representative, you will be responsible to act as the first...

UnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. Únete y sé uno de los pioneros en nuestro nuevo siteWhat Will You Do? As a Customer Service Representative, you will be responsible to act as the first...

Direct message the job poster from Movate Talent Acquisition Assistant Manager @Movate | Proactive Coordination, IT Recruiter | Full Life Cycle Recruiting As a Customer Care Specialist, you will provide a world-class experience to our customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are...

Barranquilla, Colombia | Posted on 02/03/2025 We are looking for a skilled Customer Service Representative to join our growing staff. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective customers. Job Description: Provide exceptional customer support experience through...