Customer Experience Expert

hace 4 días


Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completo

Barranquilla, Colombia | We are seeking a skilled Customer Service Representative to join our growing team.

This role involves providing exceptional customer support experience through various communication channels (email, phone, chat). You will be responsible for developing an expert understanding of our platform and efficiently applying that knowledge to provide tailored support to customers.

The successful candidate will possess excellent English communication skills (B2 or above) and exceptional customer service skills, including active listening and verbal and written communication skills. They will also have good multi-tasking and problem-solving skills, as well as experience in receiving inbound calls and performing outbound calls.

Key Responsibilities:

  1. Provide customer support through multiple communication channels.
  2. Develop an in-depth understanding of our platform and its features.
  3. Provide cutting-edge customer service in a friendly and knowledgeable manner.
  4. Ensure timely handling of customer requests.

Requirements:

  1. High School diploma required.
  2. 6 months to 1 year of BPO experience preferred.
  3. Excellent English communication skills (B2 or above).
  4. Exceptional customer service, active listening, and verbal and written communication skills.
  5. Good customer service, multi-tasking, and problem-solving skills.
  6. Experience in receiving inbound calls and performing outbound calls.


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