IT Operations Specialist
hace 1 semana
About ScotiaTech
We are a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. Our purpose is to support different technology systems and processes of the Bank.
Our Vision for this Role
As an IT Operations Specialist at ScotiaTech, you will play a crucial role in standardizing and determining best practices for Global Service Desk teams. Your goal will be to look at teams' operations and drive improvements and efficiency.
About the Job
This is a unique opportunity to work with a dynamic team and contribute to the success of our organization. You will perform analysis of Global Service Desk Teams operations and outline areas which require improvement/standardization. As a business champion/SME, you will work with Project Teams to facilitate project support onboarding for the Service Desk Teams.
Key Responsibilities
- Performing analysis of Global Service Desk Teams operations and outlining areas which require improvement/standardization.
- Acting as a business champion/SME and working with Project Teams to facilitate project support onboarding for the Service Desk Teams.
- Designing and implementing process standardization or improvement across all teams.
- Using Power-BI, Excel, Service Now, Cisco UCCX, along with other tools, to analyze metrics, build dashboards and track team performance.
Requirements
- Bilingual – English and Spanish.
- Degree in Computer Science (related field) (Nice to Have) or 5 plus years of experience in Information Technology.
- 5 years of experience working in high volume, complex, demanding customer-oriented IT environment (support, tech support).
Estimated Salary: $45,000 - $65,000 per year, depending on qualifications and location.
About ScotiaTech
We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.
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