Senior Operations Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Cognizant A tiempo completo

Company Overview


Cognizant is a leading IT consulting company that offers a wide range of services to its clients. We are looking for a Senior Operations Specialist to join our team and contribute to our success.



Job Description


The Senior Operations Specialist will be responsible for coordinating the activities of a team of technicians, dispatching work, managing customer inquiries and issues, and maintaining high levels of customer service. Key responsibilities include:



  • Task assignment to team members according to their expertise.
  • Providing ongoing training to team members.
  • Participating in the interview, training, and onboarding of new team members.
  • Overseeing the inventory of tools, equipment, and parts.
  • Ensuring that all necessary supplies are available for field operations.
  • Ensuring all field operations comply with safety regulations and standards.
  • Implementing safety protocols and trainings.
  • Performance evaluation and feedback.
  • Implementing and managing field service management software.
  • Using technology to optimize scheduling, tracking, and reporting.


Salary


We offer a competitive salary of $80,000 - $110,000 per year, depending on experience.



Required Skills and Qualifications


To be successful in this role, you will need:



  • Strong verbal and written communication skills.
  • Ability to communicate effectively with team members, clients, and other stakeholders.
  • Ability to quickly identify and resolve issues that arise in the field.
  • Flexibility and adaptability to understand changing situations.
  • Making informed decisions in a fast-paced environment.
  • Staying up to date with industry trends and best practices.
  • Keeping track of multiple tasks and projects simultaneously.
  • Prioritizing tasks to meet deadlines.


Benefits


We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



Others


Cognizant is an equal opportunity employer and welcomes applications from diverse candidates.



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