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IT Infrastructure Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

At BruntWork, we are seeking a highly skilled Bilingual IT Support Specialist to join our team. This is a remote position.

Job Summary

We are looking for a dedicated IT professional to provide full-time support for our organization\'s IT infrastructure, with a focus on Windows, Microsoft 365, SharePoint, and Teams. The ideal candidate will be fluent in both English and Spanish and will be responsible for troubleshooting, managing, and maintaining our IT systems, ensuring smooth operations, and providing high-quality technical support to all employees.

Key Responsibilities:
  • Technical Support: Provide first-line support and troubleshooting for Windows OS, Microsoft 365 applications, SharePoint, and Teams in both English and Spanish. Respond to and resolve user issues promptly, both remotely and on-site.
  • User Management: Manage user accounts, permissions, and security settings within Microsoft 365, SharePoint, and Teams. Ensure all user access and rights are properly configured and maintained in a bilingual environment.
  • System Maintenance: Regularly monitor, maintain, and upgrade Windows operating systems, Microsoft 365 applications, SharePoint sites, and Teams environments. Ensure all systems are up-to-date with the latest patches and updates.
  • SharePoint Administration: Manage and maintain SharePoint sites and libraries, including the creation, customization, and configuration of sites, lists, and workflows. Assist users with SharePoint functionalities and best practices, providing support in both languages.
  • Teams Administration: Support and manage Microsoft Teams, including setup, configuration, troubleshooting, and user training. Develop and implement best practices for Teams usage to enhance collaboration across the organization in both English and Spanish.
  • Training and Documentation: Provide training and technical support to end-users on Windows, Microsoft 365, SharePoint, and Teams in both English and Spanish. Create and maintain bilingual user guides, documentation, and training materials.
  • Security and Compliance: Assist in implementing and enforcing IT security policies and practices. Ensure all systems comply with security standards and data protection regulations.
  • Monitoring and Reporting: Monitor system performance and provide regular reports to the IT Manager. Proactively identify potential issues and recommend solutions to enhance system performance and user experience.
  • Collaboration: Work closely with the IT team and other departments to ensure effective communication and support across the organization. Participate in IT projects and initiatives as needed.