HVAC Scheduling Representative
hace 4 días
**About the Role:**
We are seeking a highly motivated HVAC Scheduling Representative to join our team at Bruntwork. As an Appointment Setter, you will be the crucial link between interested customers and our expert HVAC sales team.
**Job Overview:
This is a remote position requiring 40 hours of work per week, Monday through Friday from 12 PM to 9 PM Maryland Time, with a 1-hour unpaid break. You will manage a steady stream of inbound leads, efficiently scheduling appointments for on-site estimates.
**Key Responsibilities:)
- Convert inbound leads into scheduled appointments for HVAC estimates;
- Manage high call volumes efficiently using Dialpad;
- Address customer queries and overcome objections with confidence;
- Maintain accurate scheduling and customer information in CRM systems;
- Conduct follow-up calls to minimize appointment no-shows;
- Collaborate with sales team to optimize appointment quality.
**Requirements:**
To succeed in this role, you should have excellent verbal communication skills with a customer-first mindset. Previous experience in customer service or sales environments is essential. You should be comfortable with technology, including CRM systems and scheduling software, and able to handle high call volumes while maintaining quality interactions.
**Compensation and Benefits:**
The estimated salary for this position is $45,000-$60,000 per year, depending on experience and performance. As an independent contractor, you will enjoy flexible working arrangements, including the option to work from home. Additional benefits include HMO coverage for eligible locations and immediate hiring.
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