Medical Call Service Representative

hace 1 mes


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title: Medical Call Service Representative Job Summary: We are seeking a highly skilled and experienced Medical Call Service Representative to join our team at BruntWork. As a Medical Call Service Representative, you will be responsible for handling high-volume incoming calls for multiple clinic locations, scheduling appointments, and managing bookings using cloud-based systems. Key Responsibilities: * Answer and manage high-volume incoming calls for multiple clinic locations * Schedule appointments and manage bookings using cloud-based systems * Collect and accurately record sensitive patient information, including health card numbers * Address general inquiries about clinic services and operations * Pre-qualify patients and note down symptoms for doctors * Manage patient queues efficiently while providing excellent customer service * Use Electronic Health Record (EHR) systems to access and update patient information Requirements: * Excellent verbal communication skills in English * Experience in high-volume call handling, preferably in a healthcare setting * Ability to maintain patient confidentiality and handle sensitive information * Proficiency in using cloud-based scheduling systems and electronic health records * Strong multitasking abilities and attention to detail * Customer service-oriented with a patient and empathetic demeanor * Basic understanding of medical terminology (preferred) Benefits: * HMO Coverage for eligible locations * Permanent work from home * Immediate hiring * Steady freelance job Why Join BruntWork? At BruntWork, we value our employees and offer a supportive and dynamic work environment. We are committed to providing our clients with exceptional service and support.

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