Customer Service Representative Opportunity for Growth

hace 2 semanas


Medellín, Antioquia, Colombia SupportNinja A tiempo completo

We're obsessed with growth, and we're not alone. At SupportNinja, we believe that companies and careers can flourish together. Our vision is to show the world a better way to grow by developing exceptional talent, implementing the latest technology, and challenging the status quo.

Job Overview

SupportNinja is a new kind of BPO that helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management. We're seeking a talented Customer Service Representative to join our team and help us deliver an exceptional experience to our clients and customers.

Key Responsibilities
  • Provide accurate information about products and services to customers
  • Resolve customer issues in a timely and efficient manner
  • Follow up with customers to ensure their issues have been resolved to their satisfaction
  • Document customer interactions accurately in our CRM system
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Stay up-to-date on products, services, and processes through training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues
Requirements
  • High school diploma or equivalent required
  • Must be 18 years of age or older
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications
  • At least 2 years of customer service experience or equivalent in a blended voice/chat environment
  • English proficiency required
Benefits
  • Competitive compensation: COP 3,400,000 per year
  • Paid time off and birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
About Us

SupportNinja is a company that's passionate about helping businesses and careers grow. We're committed to delivering exceptional service and building long-term relationships with our clients and customers. If you're looking for a rewarding career opportunity that offers opportunities for growth and development, we encourage you to apply.



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