Customer Service Representative Opportunity for Growth
hace 2 semanas
We're obsessed with growth, and we're not alone. At SupportNinja, we believe that companies and careers can flourish together. Our vision is to show the world a better way to grow by developing exceptional talent, implementing the latest technology, and challenging the status quo.
Job OverviewSupportNinja is a new kind of BPO that helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service, and community management. We're seeking a talented Customer Service Representative to join our team and help us deliver an exceptional experience to our clients and customers.
Key Responsibilities- Provide accurate information about products and services to customers
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure their issues have been resolved to their satisfaction
- Document customer interactions accurately in our CRM system
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Stay up-to-date on products, services, and processes through training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
- High school diploma or equivalent required
- Must be 18 years of age or older
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- At least 2 years of customer service experience or equivalent in a blended voice/chat environment
- English proficiency required
- Competitive compensation: COP 3,400,000 per year
- Paid time off and birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
SupportNinja is a company that's passionate about helping businesses and careers grow. We're committed to delivering exceptional service and building long-term relationships with our clients and customers. If you're looking for a rewarding career opportunity that offers opportunities for growth and development, we encourage you to apply.
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