Chargeback Operations Specialist
hace 1 mes
Sezzle is a cutting-edge fintech company that aims to financially empower the next generation. Our mission is to increase purchasing power for consumers by offering interest-free installment plans at online stores. We believe in surrounding ourselves with talented individuals who share our passion for innovation and social responsibility.
Job SummaryWe are seeking a highly skilled Chargeback Operations Analyst to join our team. As a Chargeback Operations Analyst, you will be responsible for investigating and resolving disputed credit card, debit card, and ACH transactions. You will work closely with our fraud/risk team and customer disputes team to determine the best course of action to resolve disputes in a timely manner.
Key Responsibilities- Investigate disputed transactions and take suitable action to resolve them within allowed timeframes.
- Work cross-functionally with relevant departments to determine next steps on a case-by-case basis.
- Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
- Collaborate with analysts, operations specialists, data scientists, and engineers to improve loss prevention mechanisms, processes, and tools.
- Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
- Handle escalations from internal and external stakeholders in a professional and efficient manner.
- Bachelor's degree from an accredited institution.
- Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents.
- Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
- Attention to detail and ability to multitask.
- Excellent problem-solving and analytical skills.
- Strong business judgment and communication skills.
- Ability to self-start and work with minimal supervision after training.
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We are a team of talented individuals who share a passion for innovation and social responsibility. We believe in surrounding ourselves with people who are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.
We are an equal opportunity employer and celebrate diversity. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status.
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