Air Freight Logistics Coordinator

hace 2 días

Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo
Job Summary

We are seeking a highly skilled Air Freight Forwarder to join our team in GSC BOG. The successful candidate will be responsible for administering air freight operations and customer service processes, ensuring seamless end-to-end performance and profitability while maintaining quality and regulatory compliance.

About the Role

This is an exciting opportunity for a motivated and experienced professional to take ownership of transport orders, prepare and distribute necessary export documents, collaborate with counterparts, and assign tasks to supporting functions. You will be the first point of contact for customers, providing exceptional service and resolving any issues that may arise.

Key Responsibilities
  • Take ownership of transport orders, ensuring timely pickup and optimizing booking processes.
  • Prepare, control, and distribute necessary export documents, ensuring compliance with all origin export and destination import regulations.
  • Collaborate with counterparts to validate and finalize documents.
  • Assign tasks to supporting functions and monitor performance.
  • Meet and exceed customer expectations as well as internal Key Performance Indicators.
  • Provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution, and pricing/quotes.
  • Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities – proactively updating the customer.
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
  • Effectively communicate with DHL Network colleagues with a focus on stressing a sense of urgency on behalf of the customer.
  • Obtain and maintain all company systems and commodity-related certifications.
  • Ensure that correct costs and revenues are captured against customer's profile – taking full ownership of financial performance, promptly resolving any related issues.
  • Accept customer requests for quotations and send them to the Quotations team for processing. Pass on leads to Sales.
Requirements
  • Strong understanding of Air Export regulations, documentation, and incoterms.
  • Minimum of 3 years in Air Freight Forwarding experience.
  • Enthusiasm for building deep and lasting connections with our customers.
  • Proactive and solution-oriented mindset, always demonstrating a “can do” attitude.
  • Ability to resolve issues related to product movement and proactively communicate with the customer.
  • Strong attention to detail and excellent communication skills (oral and written) in English are essential.
  • Prior customer service experience is preferred.
  • Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel.
  • Experience using Cargo Wise Transportation Management System is preferred.
Salary and Benefits

The estimated salary for this role is $319,800 per year. In addition to a competitive salary, we offer a range of benefits, including a performance bonus from 7% to 13% of salary ($22,386 - $41,574) and a food allowance of $95,564.

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