Learning Experience Manager

hace 4 días

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing.

Our Culture

We pride ourselves on our People First culture, which has enabled us to expand our workforce to approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia. Our inclusive and equitable practices are designed to provide equal access to opportunities for all applicants.

The Role

We are seeking a highly skilled Learning Experience Manager to join our team. As a Learning Experience Manager, you will be responsible for coordinating, organizing, and implementing all of our training programs. You will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Key Responsibilities

  • Maintain Training Schedule for Colombia and Mexico Sites: Ensure transparency with other departments
  • Update all Spreadsheets for rosters for Colombia and Mexico Team: Ensure accuracy and completeness
  • Create Seats for New Training Staff: Develop job descriptions, duties, and pay ranges
  • Interview for New Training Staff: Assess skillset and cultural fit
  • Onboard Training Staff: Provide overview of TaskUs culture and job expectations
  • Set Job Expectations with Training Staff: Communicate policies and procedures
  • Grade Training Staff on Training Skill Sets: Assess KPIs and performance
  • Develop Training Staff and Leadership with education and certifications: Foster continuous learning
  • Observe Training Staff during training classes: Maintain excellence in performance
  • Provide Positive and Constructive Feedback: Coach and mentor trainers for improvement
  • Provide KPIs and standards for each quarter for Training Staff: Set goals and objectives
  • Provide tools/resources to assist in excellent training material creation: Support job function
  • Document information on each Training Staff Member: Maintain electronic records
  • Receive and analyze training evaluation forms for each class: Identify trends and areas for improvement
  • Create and maintain training methodologies for the training department: Enhance the training experience
  • Develop training courses to further educate current employees: Support career development
  • Maintain strong communication with Recruiting and Operations: Ensure seamless pipeline to production

Qualifications

  • Five years of training experience
  • Two years of management experience
  • Two years of BPO experience
  • Strong written and verbal communication skills
  • Strong coaching and mentoring skills
  • Strong will to learn and adapt to quick change
  • Proficient in Microsoft Office and Google Suite applications
  • Strong, confident, and effective verbal and written communication skills
  • Strong interpersonal, conflict management, and mentoring skills
  • Ability to work on a flexible schedule, including weekends, holidays, evenings, and long hours
  • High energy, enthusiastic, motivational training style
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills

  • Learning Experience Specialist

    hace 5 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees.Our Culture:We pride...

  • Senior Operations Manager

    hace 4 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Operations Manager to join our team at TaskUs. As a key member of our operations team, you will be responsible for managing day-to-day business operations, including performance, billing, and financial management.Key ResponsibilitiesManage and oversee the performance of operations teams to ensure seamless...

  • Senior Operations Manager

    hace 4 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Operations Manager to join our team at TaskUs. As a Senior Operations Manager, you will be responsible for managing day-to-day business operations, including performance, billing, and profit and loss (PNL) management.Key ResponsibilitiesManage and optimize business processes to drive performance and...

  • Quality Assurance Manager

    hace 4 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Job DescriptionAbout the Role:We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at TaskUs. As a Quality Assurance Manager, you will play a critical role in ensuring the quality of our services and processes.Key Responsibilities:Develop and implement quality assurance processes and procedures to ensure compliance with...

  • Operations Manager

    hace 4 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. Our mission is to help our clients represent, protect, and grow their brands in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and...

  • Talent Acquisition Operations Manager

    hace 4 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in...

  • Bilingual Operations Manager

    hace 13 horas

    Cali, Valle del Cauca, Colombia Sagan A tiempo completo

    Job Title: Bilingual Operations LeadLocation: Remote (Ability to work within specified time zones as needed)Work Schedule: 6:00 AM to 6:00 PM PT, Monday - FridayCompany Overview:Sagan is a leading membership-based platform for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global...

  • Growth Analytics Manager

    hace 6 días

    Cali, Valle del Cauca, Colombia Mondelez International A tiempo completo

    About the RoleWe are seeking a highly skilled Growth Analytics Manager to join our team at Mondelez International. As a key member of our analytics team, you will play a critical role in driving business growth and informing strategic decisions through data-driven insights.Key ResponsibilitiesDevelop and execute business analytics agendas in collaboration...

  • Quality Operations Manager

    hace 4 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Operations Manager to join our team at TaskUs. As a champion of operational excellence, you will be responsible for ensuring that our quality operations meet the highest standards.Key ResponsibilitiesDevelop and implement quality strategies to drive operational excellenceMonitor and analyze quality...

  • Digital Customer Engagement Manager

    hace 5 días

    Cali, Valle del Cauca, Colombia Human Value S.R.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at Human Value S.R.L. as we continue to grow and expand our presence in the pharmaceutical industry.Key ResponsibilitiesStrategic Definition: Develop and implement a comprehensive digital customer engagement strategy that aligns with the company's overall...

  • Global Optimization Manager, SAC

    hace 6 días

    Cali, Valle del Cauca, Colombia Baxter A tiempo completo

    Transforming Healthcare through Operational ExcellenceBaxter is a leading medical innovation company that has been pioneering significant medical advancements for over 85 years. Our mission is to improve healthcare outcomes for millions of patients worldwide.Your Role at BaxterAs a Global Optimization Manager, you will be responsible for leading the...

  • Global CXO

    hace 13 horas

    Cali, Valle del Cauca, Colombia Kenvue Inc A tiempo completo

    Job Title: Global CXO - CC Lead Analyst Global Social Media and Digital ExperienceJob Summary:Kenvue Inc is seeking a highly skilled and experienced Global CXO - CC Lead Analyst to join our team. As a key member of our Global Consumer Experience Organization (CxO) - Consumer Care (CC) team, you will be responsible for coordinating the day-to-day system...

  • Procurement Manager

    hace 7 días

    Cali, Valle del Cauca, Colombia Abbott A tiempo completo

    About the OpportunityThis position is located in the Established Pharmaceuticals division of Abbott, a global healthcare leader. We are committed to bringing the benefits of our trusted medicines to more people in the fastest-growing countries in the world.What You'll DoAs a Category Procurement Manager, you will be responsible for directing and setting the...

  • Organizational Development Manager

    hace 1 semana

    Cali, Valle del Cauca, Colombia Lesaffre A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Human Resources Manager to join our team at Lesaffre. As a key member of our leadership team, you will be responsible for designing, proposing, and implementing Human Resources processes that contribute to the company's objectives.Key ResponsibilitiesOrganizational Development: Develop and...

  • Procurement Senior Manager

    hace 4 días

    Cali, Valle del Cauca, Colombia Baxter Healthcare A tiempo completo

    About Baxter HealthcareBaxter Healthcare Corporation is a world-class leader in the manufacturing industry, committed to delivering flawless healthcare solutions and improving the lives of patients globally.Job SummaryWe are seeking a highly skilled Senior Procurement Manager to join our External Contract Manufacturing team. As a key member of our...

  • Head of Human Resources

    hace 4 días

    Cali, Valle del Cauca, Colombia Akipotel Sa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of People to join our team at Akipotel Sa. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive employee engagement, retention, and career growth across the organization.Key ResponsibilitiesProvide leadership to HR and Recruiting...

  • Senior Manager, Human Resources

    hace 7 días

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly skilled professionals.Our CultureWe pride ourselves on our...

  • Dynamics AX Functional Consultant

    hace 13 horas

    Cali, Valle del Cauca, Colombia TMF Group A tiempo completo

    About the RoleTMF Group is seeking a highly motivated and experienced Dynamics AX Functional Consultant to join our Dynamics Centre of Excellence team.Key ResponsibilitiesImplement D365 FO across multiple locations, ensuring seamless integration and minimal disruption to business operations.Liaise with senior stakeholders, including managing directors, to...

  • Senior IT Talent Acquisition Specialist

    hace 4 días

    Cali, Valle del Cauca, Colombia Netmidas A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced IT Recruitment Manager to join our team at Netmidas. As a key member of our recruitment team, you will be responsible for sourcing, recruiting, and hiring top talent in the IT industry.Key ResponsibilitiesCandidate Sourcing: Develop and implement effective sourcing strategies to identify and attract...

  • Project Manager

    hace 2 días

    Cali, Valle del Cauca, Colombia Human Value S.R.L. A tiempo completo

    Job SummaryThe RoleWe are seeking a highly skilled and experienced professional to join our team as a Project Engineer at Human Value S.R.L. The successful candidate will be responsible for managing and coordinating various activities related to plant engineering and operations.Key ResponsibilitiesClient ManagementDevelop and maintain strong relationships...