Salesforce Business Solutions Specialist
hace 2 semanas
Job Summary
The Global Wealth Engineering (GWE) team at Scotiabank is seeking an experienced Salesforce Business Solutions Specialist to help deliver comprehensive wealth and asset management solutions to our clients. As a key member of our team, you will be responsible for defining business problems, gathering technical and non-technical information, and providing technical solutions to meet user needs.
Key Responsibilities
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Assist the Product Owner/Delivery Manager by conducting research and analysis, and accurately and clearly defining user requirements and processes to assist in the resolution of highly complex, multi-faceted problems to meet the needs of the supported Line of Business.
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Serve as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
- Gather requirements from business units and translate those to programmers and developers.
- Demonstrate an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
- Help analyze current systems to identify opportunities to improve system reliability.
- Work in a cross-functional Agile team to deliver core business and regulatory solutions.
Requirements
- Language fluency in English (B1+) and Spanish.
- Salesforce or CRM experience (Objects, record types & records).
- Degree in Computer Science, Engineering, or similar degrees.
- Certification in Business Analyst is a strong plus.
- 3+ years of experience working with analysis and design of new features.
- Working knowledge of project management lifecycles and methodologies (including Agile).
- Advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models, including best practices, current and anticipated regulatory requirements, back-office processes, and transaction workflows.
- End-to-end between Front, Middle, and Back Offices, within at least one financial market area (e.g., foreign exchange, interest rate derivatives) and a very good knowledge of at least one other financial market area.
- Good understanding of current IT practices, and systems development techniques including requirements specification and testing methodologies, formal and real-time analytical modeling tools, and keeping up to date with rapidly changing technology.
Soft Skills
- Excellent written and spoken English to clearly communicate complex issues.
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence.
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