Business Solutions Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Job Summary

We are seeking a highly skilled Business Solutions Specialist to join our team at Scotiabank. In this role, you will contribute to the overall success of our business lines and IT&S; ensuring specific individual goals, plans, and initiatives are executed / delivered in support of our team's business strategies and objectives.

Key Responsibilities

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Apply a business values-focused mindset to ensure that our Technology team is delivering the right product for Stakeholders, ensuring user stories are clearly defined and the team understands the scope and expectation of work.
  • Assist the Scrum Master in managing agile delivery/adoption (JIRA, Confluence, Kanban, ServiceNow), ensuring that backlogs are visible, transparent, clear to all, and prioritized to drive meaningful outcomes.
  • Assist stakeholders and support teams to establish necessary service procedures, policies, and standards in compliance with internal policies and documentation guidelines.
  • Apply innovative and problem-solving thinking to increase design effectiveness, procedures, and cost-effective solutions while meeting business and regulatory requirements.
  • Identify root causes of high-frequency problems and support actionable plans to improve development team performance through material changes to our products and services.
  • Manage business and software development metrics frameworks for software products, analyzing large amounts of data to create reports and presentations for leadership teams.
  • Use various software programs to help the bank and designated teams formulate proper workflows and templates.
  • Understand how the Bank's risk appetite and risk culture should be incorporated into day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.

Dimensions

  • Business units supported: RBBO, Adjudications, GBS, OCS, Global Compliance, Global Complaints, and IB Operations.
  • 1-2 Direct Reports
  • Global (Canada & IB)

Education / Experience / Other Information

  • Must have: University or College degree in Business, Engineering, or Computer Science; knowledge about software life cycle; general knowledge of project management; strong analytic skills, attention to details, and problem-solving; an agile mindset and the flexibility to adapt to new and evolving environments; excellent written, verbal, virtual, and live communications skills (Spanish is considered an asset); 2+ years of experience as a Business Analyst; 1+ year in a similar position; experience with Atlassian Confluence and JIRA; methodologies are highly desirable, along with knowledge of IT Business Management.

Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence.

#LI-Hybrid

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