Experience Coordinator

hace 3 días

Medellín, Antioquia, Colombia The Intern Group A tiempo completo
Experience Coordinator

At The Intern Group, we believe in the power of potential. Our purpose is to inspire and encourage individuals to believe in and challenge themselves, discover their passions, and realize their true potential.


We are on a mission to make a bold vision a reality: a world where all individuals can achieve their dreams. As an Experience Coordinator, you will play a key role in helping us achieve this goal.


Key Responsibilities

  • Plan, organize, and host cultural, professional, and social events for interns in Medellin to foster a welcoming and connected community.
  • Build engagement among virtual interns by coordinating online events, managing WhatsApp group interactions, and facilitating networking and collaborative sessions.
  • Ensure high customer satisfaction by taking accountability for our Global Customer Net Promoter Score across both in-person and virtual programs.
  • Serve as the primary contact for intern support, addressing questions, handling feedback, and fostering a positive, inclusive environment.
  • Provide timely and efficient inbox management to support program participants.
  • Develop and maintain a dynamic event calendar that aligns with interns' interests and goals, offering both in-person and virtual activities.
  • Oversee onboarding for new participants and manage their pre-internship experience.
  • Assist the lead coordinator with administrative and logistical tasks to streamline operations and continually elevate the intern experience.
  • Create and implement content strategies, producing engaging multimedia content for our intern community.

Requirements

  • Community-Driven: Passionate about creating meaningful experiences that foster connection and cultural exchange.
  • Hands-On Event Coordinator: Skilled at balancing organizational tasks with active event coordination and participant engagement.
  • Adaptable and Proactive: Resourceful and quick to respond in dynamic, multicultural environments.
  • Cultural Familiarity: Knowledgeable about Medellin's cultural landscape, enhancing the local experience for participants.
  • Event Coordination Experience: Proven ability to organize both in-person and virtual events tailored to diverse participant interests.
  • Bilingual Communication: Fluent in English and Spanish, with strong verbal and written communication skills.
  • Interpersonal Skills: Outgoing, positive, and skilled at making people feel welcomed and connected.
  • Cultural Awareness: Open to diverse perspectives, promoting an inclusive environment.
  • Proactive Problem Solver: Adept at quickly addressing participant questions and concerns.
  • Complaint Resolution: Skilled in resolving participant issues with empathy, ensuring a positive outcome for interns and the organization.
  • Customer Service Mindset: Dedicated to enhancing participant satisfaction and engagement.
  • Organizational Skills: Efficient in managing multiple tasks, ensuring smooth program operations from event planning to logistics.
  • Content Creation: Creative in developing engaging, relevant content that strengthens community connections on-site and virtually.
  • Mediation Skills: Effective in mediating between interns and host organizations, facilitating clear communication and a successful internship experience.

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