Case Intake Specialist

hace 4 días


Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo

Transforming Lives through Legal Expertise

At Emapta, we're on a mission to deliver results that matter. As a key member of our team, you'll play a vital role in shaping the future of our clients.

Job Overview:

Intake Specialist - The Role You've Been Waiting For

Responsibilities:

  • Prospecting and Conversion: Identify, educate, and support potential new clients, guiding them through our legal services.
  • Client Onboarding: Assist with the onboarding process, ensuring a seamless experience for our clients.
  • Lead Management: Track and monitor leads, new clients, and referral sources, maintaining up-to-date records and metrics.
  • Collaboration and Feedback: Engage in dialogue with management, providing constructive feedback and suggestions for process improvements.

Requirements:

Experience and Education: 2-3 years of experience in intake or sales, with a focus on Property Casualty or related legal fields. A bachelor's degree or equivalent preferred.

Skills and Qualifications: Superior sales and customer service skills, with proficiency in calendar programs, Microsoft Office, and CRM software. Fluency in English and Spanish required.

What We Offer:

  • Work-Life Balance: Enjoy a five-day work week, with flexibility to balance your personal and professional life.
  • Professional Growth: Opportunities for career advancement and upskilling through Emapta Academy.
  • Supportive Environment: Join a diverse and supportive team, committed to delivering results and making a difference.

About Emapta:

Emapta is a pioneering outsourcing solutions provider, empowering businesses to thrive with bespoke teams and seamless integration. With a legacy of excellence since 2010, we're dedicated to delivering results that matter. Join us and be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.


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