Case Intake Coordinator

hace 1 semana


Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo
Transforming Client Experiences

In this pivotal role as Case Intake Coordinator, you will be the primary point of contact for potential new clients, guiding them through our legal services with exceptional care and expertise. Your exceptional interpersonal skills will ensure seamless communication, fostering a positive client experience from the outset.

About Our Team
Emapta is a pioneering leader in personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration since 2010. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, we continue to set new standards in the industry. Our commitment to excellence reflects in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

Your Role
You will handle inbound and outbound leads regarding prospective new clients interested in hiring our firm. Conduct in-depth initial consultations to present and sell our legal services, collecting information about their needs and ensuring they are well-equipped to handle their matters. Maintain contact with clients who do not attend consultations or did not retain our services, keeping the door open for future engagement.

Your Impact
Actively engage in dialogue and report to management on lead quality and volume, offering constructive feedback and suggestions for process improvements. In accordance with ethical rules governing lawyers, you will prepare prospective clients for engagement, final documents approved and signed by licensed attorneys.

We Offer
An estimated salary range of $40,000 - $60,000 per annum, depending on experience and qualifications. Benefits include a five-day workweek, provided work items, indefinite term contract, five additional vacation days (20 in total), prepaid medical coverage, career growth opportunities, diverse and supportive work environment, prime office locations in Bogotá and Medellín, and upskilling opportunities through Emapta Academy.

Requirements
A proven track record of success in intake or sales, English language proficiency at C1 level, education equivalent to a bachelor's degree preferred, superior sales and customer service skills, proficiency in calendar programs, Microsoft Office, and CRM software, and general knowledge of the legal industry.
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