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Technical Implementation Specialist
hace 2 meses
The Learning Technologies Group PLC is seeking a seasoned Technical Implementation Specialist to join their team.
About the Role:
The Technical Implementation Specialist will be instrumental in providing exceptional customer service to clients by delivering a first-rate implementation experience for our software products.
Key Responsibilities:
- Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
- Discuss integration with customers and provide guidance as needed to ensure appropriate configuration settings and information exchange
- Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
- Work with customer vendors, partners, and on-site technicians to resolve issues related to software; troubleshoot, test possible solutions, and escalate when necessary
- Diagnose and troubleshoot product issues with client employees, customers, and vendors and assist with problem resolution
- Provide proactive solutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in a dynamic environment and meet deadlines
Qualifications:
- 2+ years of experience in SaaS-based implementations and project management
- BS in Computer Science, Information Services, or other related fields is preferred
Preferred Qualifications:
- Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, JavaScript, jQuery, JSON, SQL, AICC, and SCORM
Skills:
- Technical experience with authentication protocols and Single Sign-On solutions
- Strong understanding of APIs
- Experience performing large data integrations between systems of record and a SaaS provider
- Project management experience, particularly focused on software implementation projects
- Experience working both independently and in a team-oriented, collaborative environment is essential
- Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
- Strong written and oral communication and interpersonal skills
- Must be able to learn, understand, and apply new technologies
- Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top-notch customer service
- Proficient English speaking and writing
Key Requirements:
- Must be able to sit for extended periods of time
- Must be able to work remotely and manage tasks and priorities
- Must have the ability to work independently
- Must be able to collaborate in a remote environment
Equal Opportunity Employer:
The Learning Technologies Group PLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
