Lead Professional Services Advisor

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

About Acronis

Acronis stands at the forefront of cyber protection, equipping individuals and organizations with advanced technology to oversee, manage, and safeguard the critical data that sustains their operations and personal lives. We are in search of a Senior Professional Services Specialist eager to contribute to our vision of a #CyberFit future.

Key Responsibilities

  • Craft comprehensive responses to RFIs and RFPs, along with technical and commercial proposals tailored to the needs of prospective clients.
  • Collaborate with Sales and Legal teams to formulate PSAs and SOWs.
  • Design project plans for implementation, consulting, and integration initiatives with clients, overseeing project execution.
  • Coordinate with Datacenter Operations, R&D, Support, and other divisions to resolve technical challenges encountered during implementation and post-implementation phases.
  • Maintain up-to-date functional and technical knowledge of the entire Acronis product suite, offering expert consultations to clients as necessary.
  • Evaluate client implementation and integration strategies, providing recommendations aligned with industry best practices.
  • Showcase new product features and engage clients in assessing new product launches.
  • Monitor client run rates and devise remediation strategies in response to negative trends.
  • Collaborate with R&D, Datacenter Operations, Support, Product, and other teams to prioritize and track client incidents and feature requests.
  • Regularly update clients on the status of support cases, incidents, and feature requests.
  • Manage escalation processes, produce internal and client-facing executive summaries, and conduct root cause analyses.
  • Provide insights to Acronis Product Management based on client feedback.
  • Conduct quarterly review meetings to discuss run rates, key projects, and upcoming activities.
  • Oversee internal organizational development projects, ensuring consistent execution and reporting.

Qualifications

  • Minimum of 3 years of hands-on technical experience in at least three of the following areas: SaaS, IaaS, storage solutions, hypervisors, backup and disaster recovery, RestAPI, IP network design/administration, data center/infrastructure design/operations, database administration, Python scripting, dashboards/reports, and server administration.
  • At least 3 years in a Project Manager or Technical Account Manager position within a software or systems integration firm.
  • Possession of security certifications such as CISSP, CompTIA Security+, etc.
  • Exceptional communication, interpersonal, and presentation skills.
  • Strong business analysis, project management, risk management, and relationship management capabilities.
  • Adept at engaging with various stakeholders, including C-level executives.
  • Fluency in written and spoken English.

Preferred Qualifications

  • Proficiency in a second language (French, German, or Spanish).

Company Culture

Acronis is dedicated to fostering a positive impact on the lives of our employees and the communities we serve. Our corporate ethos is built on mutual trust, respect, and the belief that each of us can contribute to the world every day. Every member of our "A-Team" plays a vital role in driving the success of our innovative and expanding business. We seek individuals who thrive in dynamic, global environments and possess a resilient attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

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