Customer Service Representative

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

Role Overview

As a Bilingual Customer Service Representative, you will play a vital role in delivering exceptional customer experiences for our clients. You will be responsible for providing timely and effective resolutions to customer inquiries, using your excellent communication skills to ensure a positive outcome.

Key Responsibilities

  • Answer incoming customer communications in a professional and courteous manner.
  • Conduct research to provide accurate and helpful responses to customer inquiries.
  • Upsell products or services to existing customers as required.
  • Collaborate with the team to achieve customer satisfaction goals.

Requirements

• Fluency in both English and Spanish.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.

What We Offer

• A competitive base salary and meal allowance.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment.

About TTEC

TTEC is a leading business process outsourcing company that helps our clients deliver exceptional customer experiences. We pride ourselves on our commitment to diversity and inclusion, and we strive to create a workplace culture that values and celebrates individuality.

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