Customer Service Representative
hace 2 semanas
Role Overview
As a Bilingual Customer Service Representative, you will play a vital role in delivering exceptional customer experiences for our clients. You will be responsible for providing timely and effective resolutions to customer inquiries, using your excellent communication skills to ensure a positive outcome.
Key Responsibilities
- Answer incoming customer communications in a professional and courteous manner.
- Conduct research to provide accurate and helpful responses to customer inquiries.
- Upsell products or services to existing customers as required.
- Collaborate with the team to achieve customer satisfaction goals.
Requirements
• Fluency in both English and Spanish.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
What We Offer
• A competitive base salary and meal allowance.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment.
About TTEC
TTEC is a leading business process outsourcing company that helps our clients deliver exceptional customer experiences. We pride ourselves on our commitment to diversity and inclusion, and we strive to create a workplace culture that values and celebrates individuality.
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