Application Support Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo
Job Summary

We are seeking a highly motivated and talented Application Support Analyst to join our Label Insight team at NielsenIQ. The successful candidate will provide dedicated application support for our IT Service and internal applications, ensuring users can fulfill their duties while adhering to internal processes.

Key Responsibilities
  • Provide professional technical application support for customer-facing applications and services, as well as desktop applications and teleworkers within the support region.
  • Act as an escalation point for the Application Support team for global offices, covering faults, advice, and work requests around Nielsen Label Insight internal systems.
  • Become involved with planned projects and bespoke software releases to provide technical support for new systems.
  • Ensure requests escalated to you are completed within the allotted SLA using the internal ticketing Jira tool.
  • Contribute to documentation for the application support team.
  • Ensure that business application systems supported by the Application Support Team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
  • The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered).
  • Manage application configuration, problem analysis, and resolution for complex application problems, in conjunction with users and external application or service suppliers where necessary.
  • System configuration, scripting, and new user administration as required.
Requirements
  • Experience in working within a service desk.
  • Experience supporting proprietary applications within a commercial environment.
  • Analytical, methodical approach to information gathering and fault diagnosis.
  • Good level of face-to-face customer service experience.
  • Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
  • Exposure or basic knowledge and/or understanding of Microsoft SQL Database language.
  • Understanding of XML, JSON.
  • Working knowledge of Google applications and tools.
  • Working knowledge of Microsoft 365 applications and tools.
Additional Information
  • Flexible working environment.
  • Health insurance.
  • Life assurance.
  • Volunteer time off.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center .

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