Service Coordinator

hace 4 semanas


Bogotá, Bogotá D.E., Colombia oilandgas A tiempo completo
Service Coordinator Role Overview

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer's guidelines. As a Service Coordinator, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

The work model for this role is hybrid, and you will be mainly accountable for:

• Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
• Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
• Maintaining and monitoring competency and certification database.
• Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.

Our Team Dynamics

You will join a dynamic, talented, and high-performing team, where you will be able to thrive. Our team is passionate about strategic leadership, interpersonal communication, customer orientation, teamwork, organization, and planning. We value people from different backgrounds and are committed to diversity, inclusion, and equal opportunities.

Qualifications for the Role

To be successful in this role, you will need to have:

• Experience in the management of resources, planning, and handling of tools such as project management in major projects in the Colombian market.
• Ability to demonstrate your experience in coordination and/or supervision for 3 years of experience in projects in the field service area.
• Enhanced knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry (petrochemical, production, or related).
• PMI certification, advanced Office, SAP, ERPs, or ATS.
• Passion for strategic leadership, interpersonal communication, customer orientation, teamwork, organization, and planning.
• Degree in electrical engineering, electronics, mechanical, industrial, mechatronics, electromechanical, or related careers.
• Ability to communicate in English at an advanced level.

About Us

We are a global leader in the energy and automation technology sector, and we are committed to addressing global challenges. Our core values are care, courage, curiosity, and collaboration, and we are dedicated to empowering everyone to create sustainable solutions. We value people from different backgrounds and are committed to diversity, inclusion, and equal opportunities.
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