ERP Excellence Manager

hace 1 semana

Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo

At EMAPTA, we're on a mission to revolutionize global outsourcing with personalized solutions. As an ERP Excellence Manager, you'll play a pivotal role in driving excellence within our professional services practices.

About the Job

This is a unique opportunity to join our team and contribute to our legacy of transforming businesses worldwide. With over 720 clients and nearly 7,400 professionals, we're setting new standards in the industry.

We're seeking a seasoned professional with expertise in ERP systems, project management, and people leadership. If you have a proven track record in managing teams, overseeing client portfolios, and optimizing processes, we'd love to hear from you.

Your Responsibilities
  • Manage customer relationships and address escalations as the second point of contact.
  • Oversee the daily management of direct reports, including PMs, Senior BSAs, and BSAs.
  • Supervise project execution by external partners to ensure alignment with goals.
  • Guide teams to deliver projects using our Bring IT project management methodology.
  • Lead and facilitate the Portfolio Review Weekly Meeting (internal).
  • Ensure accountability for project execution and results, including planned hours versus actuals, on-time delivery, and quality.
  • Review and approve or reject weekly time tracker submissions.
  • Own the resource-to-project allocation process and manage resource availability.
  • Provide capacity visibility to the Sales Team to inform decision-making.
  • Conduct performance reviews and offer training guidance to team members.
  • Make strategic hiring decisions to build and enhance team capabilities.
  • Foster partnerships and maintain communication with support towers (PMO, Implementations) and back-office teams (HR, Finance).
  • Build strong partnerships and maintain effective communication with external partners.
  • Manage results related to the department's contribution margin.
  • Oversee and forecast invoicing processes, including milestone, monthly, and T&M models.
Requirements

We're looking for someone with:

  • Proficiency in Spanish and English.
  • Strong experience and knowledge of best practices surrounding ERP systems.
  • Proven background as a Project Manager or Delivery Manager.
  • Experience managing a team of 5+ direct reports, including 1:1s, performance reviews, and other people management responsibilities.
  • Expertise in managing a support practice.
Preferred Skills
  • Proficiency in Portuguese.
  • Experience managing P&L and financial controls.
  • Full ERP certification in NetSuite or progress toward certification.
  • Familiarity with SuiteSuccess methodology.
  • Proven experience leading 5+ end-to-end NetSuite implementations.
  • Ability to prioritize effectively and utilize business etiquette to ensure seamless communication and support for internal teams and clients.
  • Undergraduate degree in a relevant field, MBA, or equivalent work experience.
  • Comprehensive understanding of web technologies and industry standards.
  • Knowledge of SDLC and project management methodologies, including Agile and Waterfall approaches.
Benefits
  • A competitive salary of $80,000 - $110,000 per year, depending on experience.
  • 5 days work week.
  • Weekends off.
  • Hybrid work arrangement.
  • 20 vacation days in total.
  • Prepaid medicine.
  • Fully-customized Emapta laptop and peripherals.
  • Indefinite term type contract.
  • Direct exposure to our clients.
  • Career growth opportunities.
  • Diverse and supportive work environment.
  • Prime Office Locations - Bogotá and Medellin.
  • Free upskilling through Emapta Academy courses.

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